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> Use this file to discover available pages before exploring further.
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# Adding a New Family


# Adding a New Family

When adding a new family to Xap, you have the option to add a family via Enterprise access (Provider/Organisation level) or service level. Find out more below!


**Step 1:** Select families from the left hand side menu. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_d96j5g.png)

**Step 2: **Click the ${color}[#4f8f00](green plus) button at the top right-hand side of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1m696h5.png)

**Step 3:** Complete guardian Information.

| Note: If adding a family from Enterprise access, select the centre you would like to add the family to. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_u2ymga.png)

**Step 4:** Complete the child's information.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_uqp4m7.png)

**Step 5: ** Complete payment information.

If you have the direct debit information of the family, you can enter it. If you don't, you can still select the payment method as a direct debit and answer **"No"** to question - Do you have the direct debit details (i.e. Bank or Card details)?

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_13t184h.png)

**Step 6:** Family name. 

| The family name will pre-populate but you can change this to suit your services needs. 

**Step 7:** Add any relevant/related tags.

**Step 8:** Upload a profile picture (if applicable).

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_vfzkbp.png)

**Step 9:**  Once you have completed all required sections, select Add family.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_afs117.png)


|| For more information, please browse our support documents or alternatively contact our support team.