> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Adding Comments to Leads & Waitlist

# Adding Comments to Leads & Waitlist

You can add comments within the Xap Lead CRM to help you effectively manage and track enquiries. Comments can be added individually or in bulk, providing a simple way to record important information and keep your team informed throughout the enrolment journey.

Comments can be added against enquiries in the following tabs:
* **Leads** 
* **Waitlist**
* **Pending Enrolment**

### **Items:**

* [Adding comments individually via the Leads screen](#3-adding-comments-individually-via-leads-screen)
* [Adding comments in bulk via the Leads screen](#3-adding-comments-in-bulk-via-leads-screen)
* [Adding comments individually via the Waiting List or Pending Enrolments screens](#3-adding-individual-comments-via-waitlistpending-enrolments-tabs)
* [Adding comments in bulk via the Waiting List or Pending Enrolments screens](#3-adding-comments-in-bulk-via-waitlistpending-enrolments-tabs)
| Added comments will also be available to be viewed on the [Waitlist Comments report](https://help.xap.rocks/en/article/waitlist-comments-report-9y9xap/)
### Adding Comments individually via Leads Screen

1. Select the **Waitlist** screen with in Xap
2. Select the **Leads** Tab
3. Select the **+Add** button for the required lead
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_10rgtk8.png)
4. Add in the comment
5. Select **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ee4szq.png)
6. Select **Close**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ive4z7.png)
### Adding Comments in Bulk via Leads Screen

1. Select the **Leads** to add the comment to
2. Select **Bulk Action**
3. Select **Add Comment**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_11zvd8a.png)
4. Add in the **Comment**
5. Select **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_z4uz9p.png)
6. Select **Yes** to add the bulk comment
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1qc96vq.png)

### Adding Individual Comments via Waitlist/Pending Enrolments Tabs

Similar to the Leads screen, comments can also be added via the **Waiting List** and **Pending Enrolments** tabs. The process is the same for both.

1. Select **Waiting List** tab or **Pending Enrolments** tab
2. Select the **3-dot** icon next to the enquiry
3. Select **Comments** from the drop-down menu
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_e19df.png)
4. Add in the **Comment**
5. Select **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1nl6wcb.png)

6. Select **Close**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_lyru3e.png)
### Adding comments in Bulk via Waitlist/Pending Enrolments Tabs
1. Select **Waiting List** tab or **Pending Enrolments** tab
2. Select the **child/ren**
3. Select **Bulk Action**
4. Select **Add Comment**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_11byuga.png)
5.  Add in the **Comment**
6. Select **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_lmlr7t.png)
7. Select **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1ncbp2b.png)