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# Archiving  & Unarchiving a Lead

# Archiving  & Unarchiving a Lead

This article will assist you with Archiving and Unarchiving a Lead enquiry.

### Overview

When an enquiry comes into the Waitlist Screen as a Lead or Tour Enquiry, you can manage the status of this enquiry.

### Lead/Tour Statuses


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1wcea09.png)

### Archiving an Individual Lead

If a Lead Enquiry is no longer required, you can Archive it to remove it from the screen. Archived Leads can still be unarchived and viewed.
| Note: Leads can be Archived regardless of the status. eg. Active, Waitlisted, Enrolled

1. Select the **Waitlist & Tours** Screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nhm1gs.png)

2. Select the **Leads** screen
3. Select the **Lead** you would like to Archive
4. Select **Archive** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_5c9iar.png)

5. Select **Confirm Archive**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1fyfzdx.png)

### Archiving Leads in Bulk

1. Select the **Waitlist & Tours** Screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nhm1gs.png)

2. Select the **Leads** screen
3. Select the **Leads** you would like to Archive
| Note: Leads can be Archived regardless of the status. eg. Active, Waitlisted, Enrolled
4. Select **Bulk Action**
5. Select **Archive** from the drop-down menu
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_bqswox.png)

6. Select **Confirm Archive**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gtknoh.png)

### Unarchiving a Lead Enquiry

Unarchiving a Lead would be helpful if eg.
* A Junk or Lost Lead would now like to go back onto your Waitlist
* A Lead moved to Waitlist would now like to go back onto your Waiting list


To Unarchive a Lead Enquiry

1. Select the **Waitlist & Tours** Screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nhm1gs.png)

2. Select the **Leads** screen
3. Select **Archived** from the Status
4. Select **Search**

| Note: The Filter and search options can be used to refine the options to selected Lead/s only

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_e5l5yo.png)

5. Select the **Lead/s to Unarchive**
6. Select **Bulk Action**
7. Select **Change the Status**
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1jbrr65.png)

8. Select the required Status eg. **Active**
9. Select **Submit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fi074z.png)

###### The Unarchived Lead will be visible back on the Leads screen with the status prior to Archiving.
For example:
* The Status prior to Archiving was **Active** - after being **Unarchived** it will return to **Active** Status.
* The Status prior to Archiving was **Waitlisted** - after being **Unarchived** it will return to **Waitlisted** Status.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_z9w76m.png)

|| To assist you further with managing the Lead CRM see: [Help Page Lead CRM & Waitlist](https://help.xap.rocks/en/article/help-guide-lead-crm-managing-waitlists-guides-videos-xwnexf/)