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# CCS Payments Screen - Messages

CCS Payments Screen - Messages

### Overview

There are a few statuses that will be displayed on the CCS Payments screen under the **Payment Settled** column.

* **Yes**
* **No - Booking Fee Mismatch**
* **No - Booking Count Mismatch**
* **Booking Fee Mismatch**
* **Missing Booking Fee**

|| You will only need to action those that are displaying errors. Anything with a **0** or **null** next to the Payment do not need to be action and you can filter this information out.

### Steps to take to rectify these issues are by reviewing the information below;

1. Checking the Bookings for the affected Week , checking the Session type and Times
2. Checking the Session Report for the Affected week - Ensuring the Correct Bookings and Sessions have been submitted
3. Checking the Session Subsidies Tab to review where the payment has been made to and if this matches the CCS Payments amount that it is to be settled.


### Payment Settled Statuses

###### Yes - No action required

* This indicates the payment has been successfully settled against the Family. 
* All Sessions are finalised for the Session report start date.

###### No - Errors - Action may be required

###### Booking Count mismatch

**Meaning:**

Total number of days/bookings for the selected week aren't matching the total number of current sessions submitted to CCSS.

**Correction**
1. Review bookings/ Session Reports,/ Session Subsidies Screen to ensure all information is matching and correct. 
2.. If not make necessary corrections for the specified Week within the report. 
2. Settle the payments

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1mmja9f.png)

###### Booking Fee Mismatch

**Meaning:**

Booking Fee/Session submitted is different to original submission.

**Correction**
This needs to be amended with the correct session applied for specified dates EG; different session showing within the weekly pattern submit session reports if required

**Scenario**

The Payment screen is showing payment for 5 days of care.
The Bookings & Attendance information has been updated and 2 days have been deleted, so only 3 days are now remaining.
The adjusted bookings haven't been re-submitted to CCSS for processing.

What do you need to do?
1. Check the Booking & Attendance information is correct
2. If the bookings/attendances are correct, submit the changes to CCSS.
3. If the sessions are already submitted this message will be updated to Yes, once they are retrieved and finalised.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_x0ckz.png)

###### Booking Time Mismatch

**Meaning:**

The Booking session times are different within the bookings for a varied session.

**Correction**

1. The bookings session time is that was initially submitted was incorrect. The session need to reflect the correct session times for the specified dates EG; 1 or more Session has been applied that has different times from regular booking pattern.
2. Review Session reports and create manually if required.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ivj68i.png)

###### Missing Booking Fee

**Meaning:**

The booking Estimation Fee may have been missing upon the initial submission.

**Correction**

* Manually re-settle payments


### Settling the payments

To settle the **Credit/Debit** CCS amount to the family statement:

1. Select the **3 dot** menu next to the payment
2. Select **CCS Settlement** from the drop-down menu


![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1ddfm81.png)