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# CCSS Enrolment Error - Individual CRN and DOB Does not exist

# CCSS Enrolment Error - Individual CRN and DOB Does not exist

This article will assist you with managing the CCSS enrolment error of **CCSS Enrolment Error - Individual CRN and DOB Does not exist**

### Overview

When creating a CWA CCSS Enrolment type, if you are putting in a Date of Birth and CRN number for a Guardian and Child. When the CCSS Enrolment is Submitted to CCSS, the CCSS System will check the combination. If they don't recognise the combination of the DOB with the CRN then you will receive an error.

 The error will display as below:


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_4lw4o9.png)

### Viewing the error

The error will display at the point of a manual CCSS Enrolment Submission.

1. Search on the **Child** via the Global Search
2. Select their **name**
| Note: you can also search on the name of the child via the Families screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_2w6o0e.png)


3. Select the **Enrolment** Tab
4. Select the **3 dot menu** next to the **Unsubmitted** CCSS enrolment
5. Select **Edit** from the drop-down


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_uftcb2.png)

You will be able to view the current DOB and CRN that have been added in for the Guardian and Child.
| In this example the Child DOB/CRN are correct with the Green tick displaying, and the Guardian details are incorrect.

6. Select **Save & Send to CCS**


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1eufwh2.png)

If the **DOB & CRN** details are not matching the CCSS information the error will appear.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1kaou59.png)

### Correcting the error

You can correct the error by:

Contacting the Family to check the details, then updating them in the system.
If the Family is unable to provide you with the correct information, and you have sessions to submit to CCSS. The Enrolment needs to be in a submitted status with a CCSS Enrolment ID.

To resolve the error:

1. Select the **Summary** Tab
2. In this example the Guardian's details are incorrect, select the **3 dot menu**
3. Select **Edit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1y615tv.png)

4. Add in the **correct DOB**
5. Add in the correct **CRN or remove the CRN number** if you are still waiting for confirmation
6. Select **Save**

| Note: Repeat the process if it is the incorrect details for the child.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1yve94s.png)

### Submitting the updated CCSS Enrolment

1. Select the **Child's profile**
2. Select the **Enrolments** Tab
3. Select the **3 dot menu** next to the unsubmitted enrolment
4. Select **Edit** from the drop down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_zzvk6a.png)

5. Select **Save & Send to CCS**


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_cyoifp.png)

###### The updated CCSS Enrolment will display as below.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_3gemd7.png)

| Note: The removal of the CRN number will allow the CCSS enrolment to successfully submit. When the correct details have been received, they can be added and the CCSS Enrolment re-submitted to CCSS to allow the Guardian to confirm via the myGov for any eligible entitlements to be applied.