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# CCSS Enrolment Error - Service Not Active


# CCS Enrolments Error - Service Not Active


|| If you are receiving a CCSS Session Error for Late Change Required see: CCSS Session Error - Reason for Late Change required when Vary/Withdraw outside Timeframe

### Meaning:

The CCSS Enrolment start date is prior to the Services CCSS Approval start date..

### Why the error occurs

The Message of **Service Not Active** indicates that the child's CCSS Enrolment Start date is commencing prior to the Service commencement date for CCSS.
For Example:

CCSS Enrolment Start Date is: **8/3/21**
Services CCSS Approval Start Date is: **10/3/21**


The message will be displayed on your Enrolment Submission Alert reports failed to submit email as below and will include the information of:

* The name of the child
* Family name
* Enrolment ID
*  Error

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1vmd2qa.png)

### Viewing the Error

The Service Not Active Error will also appear when the CCSS Enrolment is being created.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1s33tmy.png)

### Correcting the Error





To correct the Service Not Active error for a CCSS Enrolment.

1. Search on the **name** of the child
2. Select the **child Profile** Tab
3. Select the **Enrolments** Tab
4. Select the **3 dot** menu
5. Select **Edit** from the drop down menu


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1y77fgu.png)

Within the Edit Enrolment Screen

6. Change the **Arrangement Start Date** to the correct date
7.  Select **Save & Send to CCS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_7otzza.png)

| Note: Any Sessions on the Rolls prior to the Services CCSS Approval Start Date will need to either be deleted or changed to a non-subsidy care type with a non-Gov enrolment.

### Why the error needs to be resolved.

If the message is not resolved this can impact the Service and Guardian for paid CCSS.

* The Sessions for the child from the Service CCSS Approval Start Date will not submit successfully for processing until the message has been corrected
* Can cause a Breach with CCSS due to the session not being submitted within 14 days required period


|| Once the child is actively enrolled to the Service, the incorrect CCSS Sessions can be submitted to CCSS for processing. To assist you with submitting CCS Sessions see: [Submitting CCS Session reports](https://help.xap.rocks/en/article/how-to-submit-ccs-session-reports-1l8pipv/)