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# CCSS Messages & Notification Overview

# CCSS Messages & Notification Overview

There are processes in CCSS which will generate messages for Providers and Services. This Messages service provide a way of communication to the providers and services from DHS. 

**There are two types of CCSS Messages. **

* **Notifications**

Processes within the CCS system may result in a notification being generated that is applicable for a provider or service. 
Some examples:

* Application for ACCS ‘Child Wellbeing’ has been submitted
* ACCS Entitlement has been approved
* ACCS (Child Wellbeing) Entitlement has been cancelled
* Enrolment Deemed Cessation Warning
* Enrolment has ended
* Notifications to Providers to update their details
* Session report processing result is available
* Return fee reduction detail has been updated
* Payment advice is available

* **Correspondence**

The ‘Read Correspondence List’ operation will return a list of correspondence/letter/advice available for the child care provider or service. The operation will include a ‘link’ to the correspondence/letter/advice. Xap will perform a second request (Read Correspondence) to the CCS system to retrieve the correspondence/letter/advice. At this stage, all correspondence/letter/advice binary are in PDF format.


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# How to Query CCSS Messages & Notifications?

**Step 1:** Click the CCSS icon from the main navigation.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68pa.png)

**Step 2:** Click on the Messages icon from the available CCSS interfaces. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages_qtazsv.png)

**Step 3:** You will see the list of messages on the grid. Xap system automatically queries CCSS messages and Notifications on a regular interval. However, you have an option to query it manually as and when it requires. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages1_qb6xa1.png)

**Step 4:** To query the Messages, click on Query CCSS button on the top right corner. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages-2_l3wjw8.png)

**Step 5:** Complete the details and click on Query CCSS to retrieve the messages. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages-3_trifpo.png)

**Step 6:** Once queried, all messages will be displayed on the grid. Click on the filter to filter the messages according to your need. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages4_2nytb7.png)

Thank you. 

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# How to Read/View CCS Messages?

**Step 1:** Click the CCSS icon from the main navigation.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68pa.png)

**Step 2:** Click on the Messages icon from the available CCSS interfaces. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages_qtazsv.png)

**Step 3:** You will see the list of messages on the grid. Xap system automatically queries CCSS messages and Notifications on a regular interval. However, you have an option to query it manually as and when it requires. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages1_qb6xa1.png)

**Step 4: ** To read the message, click on three dots on the right side of each record. Click on View. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/meesage5_xc57qo.png)

**Step 5: ** Once you click on view, you will see the right-side panel with the message. You can click on the close button to close the panel. 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages6_1r1brqc.png)

**For more information, please call Xap support on 1300 543 792 or visit our other help documents.**