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# CCSS Session Error - Service not Active

#  CCS Session Error - Service not Active

This article will assist you with managing the CCS session error of Service not Active.

### Meaning:

The CCSS Message of 'Service not Active" indicates that the Sessions are being submitted prior to the Services CCSS Approval Start Date.
Note: This can also be connected to the Child's CCSS Enrolment commencing prior to the Services CCSS Approval Start Date see: [CCSS Enrolment Error - Service not Active](https://help.xap.rocks/en/article/ccss-enrolment-error-service-not-active-gtflx1/?bust=1615239031926)

### Why the error occurs

The Message of 'Service not Active' indicates that the child has sessions on the Bookings & Attendances screen to be submitted to CCSS prior to the Services CCSS Approval Start Date.

**eg.**
Child has sessions on the Rolls from the **8/3/21 - 9/3/21**
Services CCSS Approval Start date is: **10/3/21**

The message will be displayed on your Session reports failed to submit email as below and will include the information of:

* The name of the child
* Family name
* Week Start Date that is incorrect
* Total Fees Charged
* Error

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ee46p2.png)

### Correcting the Error

To resolve the Service Not Active Session Error.

###### Scenario 1. Service not charging for the day/s, incorrect entries

* Delete any sessions on the Rolls prior to the Services CCSS Approval Start Date
See: [How to Delete Bookings](https://help.xap.rocks/en/article/how-to-delete-bookings-in-bulk-1xwrfvh/?bust=1615240008739)

Scenario 2. If the Service is charging for these days

* Delete the Sessions off of the Rolls prior to the Services CCSS Approval Start Date
* Add the Sessions back on under a Non-subsidy Fee
* Link the bookings to a Non-Gov Enrolment Type


### Why the error needs to be resolved.

If the message is not resolved this can impact the Service and Guardian for paid CCSS.

* The Sessions for the child from the Service CCSS Approval Start Date will not submit successfully for processing until the message has been corrected
* Can cause a Breach with CCSS due to the session not being submitted within 14 days required period

|| Once the child is actively enrolled to the Service, the incorrect CCSS Sessions can be submitted to CCSS for processing. To assist you with submitting CCS Sessions see: [Submitting CCS Session reports](https://help.xap.rocks/en/article/how-to-submit-ccs-session-reports-1l8pipv/)