> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# CCSS Session Error - Session of Care details must be supplied if IsNoCareProvided is not Y

#  CCSS Session Error- Session of Care details must be supplied if IsNoCareProvided is not Y

This article will assist you with managing the Session of Care details must be supplied if IsNoCareProvided is not Y.

### Meaning:

This error message is raised from CCS when the user/system tries to submit a session report with no booking details. 

### Why the error occurs

The Message of 'Session of Care details must be supplied if IsNoCareProvided is not Y' indicates that a CCSS Session record has been created for a child with no bookings.

**For example**

Initially there were some bookings and these bookings were included in the session report. Now all of these bookings are deleted, in this case, session report will contain no bookings and when the user/system try to submit this session report the System will raise this error message. 


The message will be displayed on your Session reports screen when trying to create or submit a session record for a child and also Session reports failed email .

* The name of the child
* Family name
* Week Start Date that is incorrect
* Total Fees Charged
* Error

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1oz2qth.png)

### Viewing the Error

1. Select the **Bookings & Attendances** screen
2. Select the **Session Reports** screen
3. Search on the **name** of the Child
4. Select the **required dates**
| Note: The session report will be a **Completed** Status and the Session count will show as **0**
5. Select the **3 dot** menu
6. Select **Submit to CCSS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1sgvcg9.png)

The Submit Session Report screen will be displayed.

7. The **Weekly Summary** information will be blank
8. The **Booking Details** will be blank
9. Select **Save & Submit**
10. The Error will be displayed after selecting Save & Submit
11. **Close** the error warning
12. Select **Cancel** to close the submit session report screen


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_na926l.png)

### Correcting the Error

To correct the error:
1. Select the** 3 dot** menu
2. Select **Delete**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_yqbzb.png)

3. Select **Confirm Delete**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1htai0p.png)

|| Note: If the session report was originally submitted and then bookings are deleted, service will need to withdraw the previous session report if child is not having any bookings for that week. If the child is going to have the bookings, please delete the session report, add the required bookings and then create from system again. system will create vary record. 


| To assist you further with this process see the University video: [How to edit a CCS enrolment](https://help.xap.rocks/en/article/how-to-edit-a-ccs-enrolment-zmox1n/) or the [Help Page - CCS Enrolments](https://help.xap.rocks/en/article/help-page-ccs-enrolment-videos-guides-bqvhzr/)

### Why the error needs to be resolved.

If the message is not resolved this can impact the Service and Guardian for paid CCSS.