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# CCSS Sessions - Cessation of Care

# CCSS Sessions - Cessation of Care

This article will assist you with managing Cessation of Care within your Service.

### CCSS - Absence Information

Families can get CCS when their child is absent from a session of care they would normally attend for up to 42 days per child, per financial year. New changes have taken place from 29th June 2023.

Legislation to confirm process arrangements regarding absences at the start or end of an enrolment and balancing. The Australian Government has amended Family Assistance Law to confirm certain policy settings regarding:

* Absences before and after enrolments
* Balancing.

|| For further information regarding absences and cessation of care see: [Services Australia - Absences from Care](https://www.education.gov.au/early-childhood/child-care-subsidy/absences)


### Managing Cessation of Care

The Service can choose to manually flag Cessation of Care for Families. This will assist if you would like to be able to provide the Family with a Final Account Balance.
There are 2 Scenarios around managing Cessation of Care by the Service.

1. The Service Charges for all days of care according to Service Policy, regardless of if the child attends care on the final day/s
2. The Service does NOT charge for remaining days if the child doesn't attend

There are 3 options on how to apply **Cessation of Care** for a child

**Option 1** 
Wait for CCS to re-process the session report once the enrolment ceases by ending the CCSS enrolment for the Sunday the child finishes care.

**Option 2**
Remove the bookings and create a manual charge to cover the total fee. The CCSS Enrolment can also be ended as per **Option 1** if preferred.

**Option 3** 
End the CCS enrolment as per option 1 and create **NoGov bookings** with the same child and payment account for the days where they are going to charge the full fee. Please note these bookings will not get submitted to CCS. 


### Managing Option 1 - Ending the CCSS Enrolment

With this option, you can end the enrolment sooner to finalise the reconciliation by ending the CCSS enrolment. 
| Benefits - Automated from CCSS, no further actions required by the Service once the enrolment has become **ceased** from CCSS.

1. Search on the **Family or Child name** via the Global Search
2. Select the **Family/Child name** from the search
|| In this example we have selected the **child's name**, if you select the Guardian or Family name then select the child profile to access the child's CCSS enrolment.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_k0mdx1.png)
3. Select the **Enrolments** Tab on the child's profile
4. Select the **3 dot** menu
5. Select **Edit** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_aasuup.png)
6. Select **Arrangement End Date** as the **Sunday** of the week the child is ceasing care
| Note: If the child will be finishing mid week e.g 5 days of attendance, however they are finishing on the Wednesday. Still end the enrolment for the **Sunday** of the weekending to comply with CCSS processes. Then manually delete the Thursday & Friday from the Bookings tab for that week.
7. This will prompt you to add in the **Arrangement end reason**
8. Select **Save & Send to CCS**
|| Note: This can be done for a future end date. The enrolment will still remain **active** until this date commences to allow adjustments, however the bookings will be automatically deleted off of the rolls/bookings screen from the following **monday**.

###### Once this end date has past, CCS will **cease** the enrolment and apply **cessation of care** to any required attendances.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_pemidl.png)

### Managing Option 2 - Remove the bookings and create a manual charge to cover the total fee. 

This option allows the enrolment to cease automatically from CCSS and charge the family the full fee for absences. You may also choose to end the CCSS Enrolment as per **Option 1** if preferred.

| Benefits - By ending the CCSS enrolment and applying the manual charge for the full fee for the final (absent) bookings, you will be able to provide a finalised account balance to the family straight away.

###### This is broken into 2 steps
**Step 1** - Delete all the bookings after the child will no longer be attending care (or end the CCSS Enrolment as per option 1)
**Step 2** - Add a Misc. Charge for the full fee the service would like to charge for (manual cessation of care)

As per **option 1** search on the child/guardian details then:

1. Select the **Bookings** tab
2. Select the **Start date** when the child is no longer attending
3. Set the **To date** to at least 1 year ahead
4. Select **search**
5. Select all the bookings to be deleted
| Note: Only **25 line entries** will load per page, either select the highest number at the bottom of the page, or repeat the process until all bookings are deleted.
6. Select **bulk action**
7. Select **delete** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gno9ht.png)
8. Select **Confirm** 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_jgjyvl.png)

**Step 2** - Add a Misc. Charge for the days that you would like to charge for that the child will not be attending. 
| To assist you with this process see: [Adding a Misc. Charge](https://storyparkmanage.crisp.help/en/article/how-to-add-a-miscellaneous-charge-186uiy/?bust=1690952061084)


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gh5c0b.png)

###### View on the statement

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ptcehx.png)

### Managing Option 3 - Ending the CCSS Enrolment creating bookings under NoGov enrolment type.

With this option, you can end the enrolment sooner to finalise the reconciliation by ending the CCSS enrolment.

| Benefits - By ending the CCSS enrolment and creating a NoGov enrolment type (not connected or submitted to CCSS) for the final (absent) bookings to apply the full fee charge for cessation of care, you will be able to provide a finalised account balance to the family straight away. The **NoGov** enrolment type will allow full fee to be applied to the required days that you wish to charge for according to your **Services ending care policy**. By leaving the child's bookings on the rolls, your Utilisation for that period will include these bookings as well.

###### This is broken into 3 steps

**Step 1** - End the CCSS Enrolment for the **Sunday** of the week they will no longer be subsidised or delete all the bookings after the child will no longer be attending care under the CCS Enrolment type. 
**Step 2** - Delete any bookings connected to the **CCSS** enrolment type with the same child and payment account for the days where they going to charge the full fee and not covered by subsidy.
**Step 3** - Create bookings connected to the **NoGov** enrolment type with the same child and payment account for the days where they going to charge the full fee. **Please note these bookings will not get submitted to CCS**. 

As per **option 1** search on the child/guardian details then:

**Step 1** - Ending the CCSS enrolment
1. Select the **Enrolments** Tab on the child's profile
2. Select the **3 dot** menu
3. Select **Edit** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_vqypdr.png)
4. Select **Arrangement End Date** as the **Sunday** of the week the child is ceasing care
| Note: If the child will be finishing mid week e.g 5 days of attendance, however they are finishing on the Wednesday. Still end the enrolment for the **Sunday** of the weekending to comply with CCSS processes. Then manually delete the Thursday & Friday from the Bookings tab for that week.
5. This will prompt you to add in the **Arrangement end reason**
6. Select **Save & Send to CCS**
|| Note: This can be done for a future end date. The enrolment will still remain **active** until this date commences to allow adjustments, however the bookings will be automatically deleted off of the rolls/bookings screen from the following **monday**.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1b4ucze.png)

**Step 2** - Delete any bookings linked to CCSS enrolment
| Note: This step may not be required, only delete bookings that will **not** be subsidised by CCSS or linked to the child's CCSS Enrolment.
1. Select the **Bookings** tab
2. Select the **Start date** when the child is no longer linked to the CCSS enrolment
3. Set the **To date** to at least 1 year ahead
4. Select **search**
5. Select all the bookings to be deleted
| Note: Only **25 line entries** will load per page, either select the highest number at the bottom of the page, or repeat the process until all bookings are deleted.
6. Select **bulk action**
7. Select **delete** from the drop-down menu
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gno9ht.png)
8. Select **Confirm** 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_jgjyvl.png)

**Step 3** - Create bookings linked to the **NoGov** enrolment type 

1. Select the **Bookings** Tab
2. Select the green **+** add button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_75mh26.png)
###### Recreate the booking for the child for the period that will not be covered by CCSS entitlements.

3. Select the **name** of the child
4. Select **NoGov** under the Arrangement type
5. Select the type of booking eg. **Weekly**
6. Add the **Start Date** for the **monday** of the week the full fee will be applied
7. Add the **End Date** for the **sunday** of the week the full fee will be applied e.g. 2 weeks
8. Select the **Day/s**, **Room**, and **Session** the child will be charged for
9. Select **Save**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_6x9lv7.png)

The bookings screen will now reflect the changes to their bookings and enrolment type:

1. The bookings linked to the **CCSS enrolment** and last days for subsidy to be applied
2. The new bookings linked to the **NoGov enrolment**, where full fee will be applied.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_z3ba4t.png)