> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Centre Go Live FAQ's # Centre Go Live FAQ's | The purpose of this article is to assist centres by answering some of the common questions they might receive during their Go Live period. ## Guardian and Nominee FAQ's || These are common questions Guardians and Nominees may ask centre staff whilst they learn the new system. ### Kiosk 1. [How do I manage a Kiosk code?](https://embed.fleeq.io/l/4u363yeb1i-cd4a09g1tf?fCourse=lzx5n4r94t-s4k7vd2dla) 2. [Why can't I sign children in/out?](https://help.xap.rocks/en/article/nominee-unable-to-sign-children-inout-2ukneb/?1605064633949) 3. [How do I sign my child in/out of the Kiosk?](https://help.xap.rocks/en/article/how-to-sign-a-child-inout-of-the-services-kiosk-1thbkfq/?1605064012172) ### Account 1. [How do I resend a guardian activation or reset email?](https://help.xap.rocks/en/article/how-to-resend-a-create-password-email-to-a-guardian-18p4f6n/?1605064021359) 2. [Why haven't I received my activation or password reset email?](https://help.xap.rocks/en/article/why-havent-i-received-my-activation-or-password-reset-email-1717wbi/?1605077455826) 3. [How do I reset my login password?](https://embed.fleeq.io/l/bxrp9c44kt-qi8z91dh2p?fCourse=lzx5n4r94t-s4k7vd2dla) 3. [How do I log into the Web Portal?](https://help.xap.rocks/en/article/how-to-accesslogin-to-the-guardian-web-portal-8l0nb4/?1605064633972) 4. [How do I setup my direct debit details?](https://embed.fleeq.io/l/xzi7ou4wvl-kn4ypk5l25?fCourse=lzx5n4r94t-s4k7vd2dla) 5. [Why can't I update my billing information via the Smile App?](https://help.xap.rocks/en/article/what-are-the-differences-between-the-smile-app-and-the-guardian-web-portal-mhg00z/?1605140891374) ### Invoice/Statements 1. [Why does my ‘Last Bill’ show as $0 on my first invoice show as $0?](https://help.xap.rocks/en/article/why-does-my-last-bill-show-as-0-on-my-first-invoice-show-as-0-1fbpwlt/?1605078269759) 2. [Why is CCS not showing on my Statement?](https://help.xap.rocks/en/article/why-is-this-familychild-not-receiving-ccs-subsidy-how-and-where-to-check-13airwu/?1605077167293) 3. [How do I interpret my Invoice?](https://help.xap.rocks/en/article/how-to-read-a-families-invoice-3ulea0/?1605063702481) 4. [How do I interpret my Statement?](https://help.xap.rocks/en/article/how-to-read-a-familys-statement-147lkgv/?1605063911031) 5. [Where can I see declined DD/CC transactions?](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/f5962bf1-6ccf-4a93-8ac8-fa9384bdf798/) ### CCS 1. [How do I see my child’s CCS Enrolment or Entitlement Status?](https://embed.fleeq.io/l/mltn1bxjx1-wb53t7xio4?fCourse=lzx5n4r94t-s4k7vd2dla) 2. [Why can't I see my child's CCS Enrolment or Entitlement information in the Smile App?](https://help.xap.rocks/en/article/what-are-the-differences-between-the-smile-app-and-the-guardian-web-portal-mhg00z/?1605140891374) ## Service FAQ's || These are common questions centre staff might ask themselves whilst learning the new system. ### General 1. [What are the differences between the Xap Smile App and the Guardian Web Portal?](https://help.xap.rocks/en/article/what-are-the-differences-between-the-smile-app-and-the-guardian-web-portal-mhg00z/?1605140891374) 2. [How do I resend Xap login details?](https://help.xap.rocks/en/article/how-to-resend-login-details-sd9wug/?1605064633963) 3. [Why are some accounts active and others aren't?](https://help.xap.rocks/en/article/xap-family-status-and-enrolment-overview-11jscm4/?1605220346010) ### Kiosk 1. [How do I turn my Kiosk into XAP Kiosk Mode?](https://help.xap.rocks/en/article/how-to-turn-your-device-into-xap-kiosk-mode-1g4pnki/?1605064012173) 2. [How to fix an incorrect sign in/out?](https://embed.fleeq.io/l/yxhotmu0fh-94fqra5z79?fCourse=lqzxy1hwfh-fkoyfwppk3)) 3. [How do I sign a child in/out via the Connect App if a Parent has forgotten to sign in/out?](https://help.xap.rocks/en/article/how-to-sign-children-inoutabsent-via-connect-app-w0cs7t/?1605065409259) 4. [How do I reset a Kiosk code for a guardian/nominee?](https://help.xap.rocks/en/article/how-do-i-reset-a-kiosk-code-for-a-guardiannominee-tdh9lm/?1605075780850) ### CCS 1. [Why is a child not receiving any CCS?](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/cae88774-42e9-4a96-8b12-775ab9ac96b7/) 2. [How do I check a child’s entitlement?](https://help.xap.rocks/en/article/how-to-check-ccss-entitlements-for-a-childfamily-xuo9bs/?1605065220580) 3. [How do I check a child's enrolment status?](https://help.xap.rocks/en/article/how-to-updateview-a-ccss-enrolment-status-1idson5/?1605065097690) 4. [How do I identify sessions that have errors to be resolved?](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/e7ae728c-3cbb-47df-8d72-3c5e6e3e1cda/) ### Attendances 1. [Why have my attendances not been submitted for last week?](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/e7ae728c-3cbb-47df-8d72-3c5e6e3e1cda/) 2. [How do I identify and resolve incomplete attendances?](https://embed.fleeq.io/l/yxhotmu0fh-94fqra5z79?fCourse=lqzxy1hwfh-fkoyfwppk3) ### Billing 1. [How do I check if a Guardian has setup their Direct Debit?](https://help.xap.rocks/en/article/how-to-set-up-a-direct-debit-on-a-family-account-and-set-a-debit-limit-1pko2w1/?1605077665181) 2. [How do I set a limit for a Guardian, so they are not mistakenly charged too much?](https://help.xap.rocks/en/article/how-to-set-up-a-direct-debit-on-a-family-account-and-set-a-debit-limit-1pko2w1/?1605077665181) 3. [How do I check the first scheduled payments are correct?](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/4a47fb42-1aa8-4b58-b8c9-6a1bcedd8f33/) 4. [How do I check for declined payments?](https://help.xap.rocks/en/article/how-do-i-check-for-declined-scheduled-transactions-1y3kss0/?1605078297408)