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# Clearing a Marked Attendance via the Connect App

# Clearing a Marked Attendance via the Connect App

This article will assist you with clearing an incorrectly marked attendance via the Connect App.

### Overview

If you have Children that may have been incorrectly marked in the system, you can “Clear” this out of Xap to allow the correct attendance information to be added.
This can be completed via the main XAP program or via the Connect App.
| You can also bulk clear attendances see: [How to Clear Attendances in Bulk](https://help.xap.rocks/en/article/how-to-clear-attendances-in-bulk-11dfmm3/)

| To assist you with clearing attendances via Xap see: [Clearing a Marked Attendance in Xap](https://help.xap.rocks/en/article/clearing-a-marked-attendance-in-xap-1meqyce/)

### Viewing Marked Attendances via the Connect App

After logging into the Connect App:
1. Select the **Menu** screen
2. Select the **Children** screen from menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1hs8b5s.png)

###### Scenario 1
The child has been **signed out** but is still at the Service. In this scenario, you will be removing the sign out time but leaving the sign in time. 

1. Search on the **name of the child**
2. Select the **Circle** icon in the top left
| Note: You can also use the **Out** status filter on the top toolbar if required

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14l84rs.png)

3. Select the **name of the child**
4. Select the **3 dot more** option on the bottom toolbar

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fjs3mp.png)

5. Select **Clear** from the pop-up

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_11bqq8i.png)

6. Select **Clear Sign out details**
7. Select **Submit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_2lo1us.png)


###### The sign out time will be removed, allowing the correct sign out time to be added when the child is collected from the Service.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_11ltmhe.png)

###### Scenario 2

The child has been marked as an **absent** but has now arrived at the Service

1. Select the *ABS* status, or search on the name of the child
2. Select the **Circle** icon in the top left
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_iu3wxb.png)

3. Select the **name of the child/ren**
4. Select the **3 dot more** option on the bottom toolbar

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_co7bct.png)

5. Select **Clear** from the pop-up
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_wnlbaf.png)

6. Select **Clear Absence details**
7. Select **Submit**
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_hqabaw.png)

###### The absent marking will be removed and the child will show as a **Pending** status. This will allow the child to be signed in via the Kiosk by the guardian/nominee or as staff via the children menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_eoaz8s.png)