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# Connect App - Service Recording an Incident/Trauma/Injury Report

# Connect App - Service Recording an Incident/Trauma Report

This article will assist you with viewing and recording an Incident or Trauma sustained by children at your Service via the Connect App.

### Overview

The Connect App allows you to create, view and manage Incident and Injury reporting for children at your Service.

###### The Medications & Incidents Screen allows you to:

* Note medications that have been administered to the children
* Record guardian authorisation signatures
* Send notifications of administered medications to guardians
* View prior medication forms
* Create Injury/ Incident/Traumas & Illness records
* Record guardian, staff & witness signatures

### Recording an Incident/Trauma report

To record and document an Incident/Injury report for a child.

1. Log into the **Connect App** using your email address and password

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fu48r2.png)

2. Select the **Menu** icon on the bottom right-hand side

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_q0dxra.png)

3. Select **Medications & Incidents**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1qm429d.png)

4. Select the **Incidents** option at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_n0nl11.png)

###### You will then be able to view any prior Incident/Trauma, Injury or Illness reports that have been recorded. Filters can also be used to refine the information further.

### Adding an Incident or Trauma report

1. Select the **Green + Add** button
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1lbrjqk.png)

2. Select the **Type** of report you are creating. In this example we are creating an Injury/Trauma report.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1v78qoj.png)

3. Use the **Search or Filter** options to locate and select the child.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_v2bql.png)

### Step 1 - Completing the details of the Incident

Complete the details of the Incident including:

1. **Circumstances** leading to the incident/trauma
2. **Product or Structures** involved
3. **General Activity** at the time of the incident/trauma
4. **Cause** of incident/trauma
5. **Location** of incident
6. **Time** incident occurred
7. Is the incident life threatening - select **Yes or No**
| Note: If you select YES, further details will need to be added.
8. Select **Next**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_d7k9za.png)

### Step 2 - Recording Injury Details

This section allows you to record the type and location of any Injuries.

1. Are there any visible injuries?
If **No** > select Next

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_h8ho0l.png)

If **Yes** 
2. Select **Injury Type**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_106yea.png)

3. Indicate **where the injury** occurred by clicking onto the diagram - this includes front and back options.
4. Select **Done** once injury type has been selected

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_9fl7pw.png)

5. **Add More** - can be selected if the child has a different type of injury eg. Abrasion/Scrape & Cut/Open wound. If so repeat the process from Step 2 - 4.
6. Select **Next **once all Injuries have been documented.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1somfjs.png)

### Step 3 - Action Taken

This section allows you to:

* Add in details of action taken
* Advise if medical attention was required
* Add any steps the Service may need to take to prevent this occurring again

1. Add in the details of **actions taken**
2. Select **Yes or No** if emergency services attended
If **Yes** add in further details
3. Select **Yes or No** if medical attention was sought from a registered practitioner or hospital
If **Yes** add in further details
4. Select **Yes or No** if any attempts are required to be taken to prevent or minimise this type of injury in the future
If **Yes** add in further details
5. Select **Next**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ud5uzz.png)

### Step 4 - Staff & Witness Details

This section allows you to:
* Assign the staff member completing the Incident report
* Assign the staff witness details and obtain their signature
* Set the date and time the report is being completed

1. **Staff Name** - Select the staff members name who is completing the incident report
2. Set the **Date & Time** the report is being completed
3. **Witness Name** - select the Staff Member who witnessed the incident and is confirming the details of the Incident report are correct
4. Witness can **sign** the Incident Report.
5. Select **Next**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gd9vcp.png)

### Step 5 - Parent Acknowledgement and Manager Details

1. **Manager Name** - select the name of the Manager that has been notified about the Injury
2. **Mode of Conduct** - how the Manager was notified:
* Email
* Face to Face
* Notification
* Phone
3. **Date and Time of Contact**
4. **Add Manager** - allows another Managers name to be selected for notification

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1jdm34y.png)

###### Notify

This option allows the Service to send a notification to the guardian to view the Injury report via the Web Portal for Guardians & Carers
1. Select **Notify**
2. Select the **parent/guardian name/s** to send the notification to
3. Select the **Date and Time** the notification is being sent
4. Select **Next**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nsa9rn.png)

###### Sign Now

Allows the guardian to sign the Injury report at the time if they were present at the Service.

1. Select **Sign Now**
2. Select the **Parent/Guardian** who is signing the Injury report
3. Guardian can sign the Incident/Trauma report
4. Select the **Mode** of Contact:
* Email
* Face to Face
* Notification
* Phone
5. Add the **Date and Time** of contact with the guardian
6. Select **Review**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_r6d8e6.png)

###### Manager's Decision

This option allows the Educators to send the Injury report to the Manager/ Director to sign before it's sent to the guardian/s. The Manager will then send the Injury report to the guardian/s to acknowledge.

1. Select **Managers Decision**
2. Add **Notes to the Manager** regarding the report
3. Select **Next**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_w20iyv.png)

### Review

This section allows you to review the completed injury report information.

1. **Save as Draft** - allows you to save the report if information is still being completed
2. **Post** - posts the completed Injury report to be visible to the guardian

||| Note: If you have selected Managers Decision you will only have the option to select **SAVE AS DRAFT** to allow the Manager to review the report prior to posting to the Guardians.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ku1xme.png)

|| To assist you further with managing Medication & Incidents see the [Help Page - Medication & Incidents](https://help.xap.rocks/en/article/help-page-medication-incident-reporting-v4udjv/?bust=1633901022739).