> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connect APP/Kiosk Best Practices

# Connect APP/Kiosk Best Practices

This article will assist you with best practices for managing attendances for children at your Service using the Connect App for Educator mode and Kiosk mode for Families.

### Overview

The Connect App for Educators has 2 different modes:

###### 1. Educator Mode
This mode allows you to:
* Sign children in/out/mark absent
* Create head counts/activities
* Create observations

| To assist you with Educator Mode see: [Help Page - Connect App Educator Processes Guides and Videos](https://help.xap.rocks/en/article/help-page-connect-app-educator-processes-guides-and-videos-dwxt96/)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_f6c6w1.png)

###### 2. Kiosk Mode
This mode allows:
* Guardians and Nominees to sign children in/out/mark absent
| To assist you with Kiosk (Family) Mode see: [Signing your child in/out via the Services Kiosk](https://help.xap.rocks/en/article/signing-your-child-inout-of-the-services-kiosk-1thbkfq/)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_5nzvbs.png)

### Commencement of the Day

If you have devices that are only **Kiosk (Family) Mode** at the beginning of the day:

* Ensure **Kiosk mode** has been activated
* The device has internet connection
* The device is charged/charging
* Any casual bookings have been added into Xap via the portal
* Ready for family sign in

| Have a paper copy of the sign in sheet just in case you have internet connectivity issues. see: [Printing a Blank Attendance Sheet](https://help.xap.rocks/en/article/printing-a-blank-attendance-sheet-ad88is/?bust=1625784804355)

### Staff - Managing Absences

* Mark children absent via Connect App if required or via the Xap portal

### Managing Missed Sign-Ins

**Used during:**
* Mid-morning room checks
* Or ASC pick-up

**Actions:**
* Check all children that are present have been signed in
* Sign in any missed children (missed by Families)

### Managing Missed Sign-outs

**Used during:**
* Close of Service checks, check all children have been signed out
* BSC drop-off sign children out of the Service

**Actions:**
* Sign out any missed children (missed by families)

|| To assist you with these processes see: [Signing Children in/out/absent via Connect](https://help.xap.rocks/en/article/how-to-sign-children-inoutabsent-via-connect-app-w0cs7t/) or [How to mark a child absent via Xap](https://help.xap.rocks/en/article/how-to-mark-a-child-absent-u3esdq/)