> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# COVID-19 Absences $0.00 Fee Session

# COVID-19 Absences $0.00 Fee Session

### Overview

The current CCSS system will automatically cease a child's CCSS Enrolment after **14 weeks** if they no longer attend care. With COVID-19 causing extended lockdowns and some children being unable to attend care, changes are now being made to ensure children under this criteria continue to have **active** CCSS enrolments.

To ensure enrolments remain active during the extended lockdown, on **Monday 13 September 2021**, Services Australia will record a one-off **$0 session of care** for enrolled children at child care services in **Greater Sydney**. This has now been extended for **Victorian Services** from **Monday 18th October 2021**.

| For NSW - This will reset the start of the 14 week period to begin from 13 September 2021.
| For VIC - This will reset the start date of the 14 week period to begin from 18th October 2021.

This means that where children have **not attended** care since **7th June 2021**, their enrolments will not cease.

The session will show in your system as **COVID-19 system update. It has no impact on a family’s Child Care Subsidy (CCS) payments.
| For further information see: [DESE - Early Childhood COVID-19 Support by Region](https://www.dese.gov.au/covid-19/childcare/early-childhood-covid19-support-region)

||| NSW - A new Operational Status needs to be added for the following **Monday 20th September 2021 **to display your **Standard Operational Times**.
||| VIC  - A new Operational Status needs to be added for the following **Monday 18th October 2021**to display your **Standard Operational Times**.

|| To keep updated on the Government changes see: [DESE - COVID -19 information for the early childhood education and care sector](https://www.dese.gov.au/covid-19/childcare)

| For further information regarding the BCP (Business Continuity Payment) see: [Acceptance of BCP Payments](https://mailchi.mp/e48714b7dcbb/urgent-acceptance-of-business-continuity-payment-offers-due-today?e=8a4e5ce713)

### What do you need to do.

1. Change your Operational Profile for 
###### NSW - Monday 13th September 2021
###### VIC - Monday 18th October 2021
 only to 
* Start Time **00:01 **
* End Time your **Services normal end **time.

| Note: For CBC and VAC Services - This will only need to be done once. For OSHC Services that provide ASC, BSC & VAC you only need to change this for BSC.

||  See:  How to manage your [Operational Profile - CBC](https://help.xap.rocks/en/article/how-to-manage-your-operational-profile-cbc-1d6qzs8/) or [How to manage your Operational Profile - OSHC & VAC](https://help.xap.rocks/en/article/operational-profile-oshc-vac-9gcuwy/)


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_a794nz.png)

2. For each Operational time you change, you will need to create a **Session/Fee** to match.

a) Fee Name: **COVID-19 Service Update**
b) Start Time: **00:01**
c) End Time: **00:30**
d) Charge Type: **Fixed Session Rate**
e) Effective Date: **NSW - 13/09/2021** & **VIC - 18/10/2021**
f) Normal Fee Price: **$0.00**

|| See:  [Creating a new Session/Fee ](https://help.xap.rocks/en/article/creating-a-new-sessionfee-1gp4ksa/?bust=1631164739337)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1hz2w0v.png)

||| Note: If you have shared custody/split family children you will need to follow the below process for Sessions/Fees:

### Managing Split Families

If you have a child who is linked to 2 Family Accounts due to Shared Custody Arrangements, the child will be unable to be placed onto the Casual booked day twice.

You will need to: 

1. Create a second $0.00 fee 
a) Fee Name: **COVID-19 Service Update**
b) Start Time: **00:31**
c) End Time: **01:00**
d) Charge Type: **Fixed Session Rate**
e) Effective Date: **NSW - 13/09/2021** & **VIC - 18/10/2021**
f) Normal Fee Price: **$0.00**


This will allow the child to be placed on:
###### Guardian 1 Account under the COVID-19 Service update fee from:
Start Time: **00:01**
End Time: **00:30**

###### Guardian 2 Account under the COVID-19 Service update fee from:
Start Time: **00:31**
End Time: **01:00**


3. Add a Casual Day on for each child that meets the criteria of not attending since **7th June**.
a) **Casual day **Type
b) Booking Date: **NSW - 13/09/2021** & **VIC - 18/10/2021**
c) Room - **Child's normal Room/Roll**
d) Session: **COVID-19 System Update**

| Note: You will need to ensure that the Session/Fee selected is the new **COVID-19 Service Update**. see: [How to add a Casual Booking ](https://help.xap.rocks/en/article/how-to-add-a-casual-booking-1doz0gr/)

|| See: [How to add a Casual Booking](https://help.xap.rocks/en/article/how-to-add-a-casual-booking-1doz0gr/)


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_mbey6q.png)


# Once this has been completed **2 things** to be aware of.


### 1. Marking Attendances

||| Important Note:  The Casual session that has been added under the **COVID-19 Service Update** for the **NSW - 13th September 2021** &  **VIC - 18/10/2021** session/fee need to be marked as **ATTENDING**.

### 2. Operational Status

||| A new Operational Status needs to be added for the following **NSW - Monday 20th September 2021 ** & **VIC - Monday 18th October 2021** to display your **Standard Operational Times**.