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# COVID-19 - Service Management GAP & Billing Management

# COVID-19 - Service Management GAP & Billing Management


This article contains the links to the various Xap Guides to assist you with managing COVID-19 related processes for your Service within the Xap program.


### GAP

Until 30 June 2022, services can waive the gap fee and receive Child Care Subsidy (CCS) if a child is unable to attend care for one of three reasons.

1. They, or a member of their immediate household, must isolate due to COVID-19.
2. The service, or a room at the service, is closed due to COVID-19 on written advice from a state or territory government such as a health, education, or regulatory agency.
3. The state or territory has restricted access to child care in a region due to COVID-19 (or has restricted school attendance in the case of Outside School Hours Care).

|| For further information regarding Waiving GAPS see: [DESE - COVID-19 Information for the early Childhood Education and Care sector](https://www.dese.gov.au/covid-19/childcare#toc-gap-fee-waiving)

| To assist you with this process within XAP see: Waiving the GAP can be done either for the whole week GAP or a daily GAP. See: [Waiving a Families GAP](https://help.xap.rocks/en/article/waiving-a-families-gap-1jlcsad/?bust=1626833421742)



### Payments & Billing / Direct Debits
We also recommend if your Families are setup for Direct Debit payments, to either change them to Direct to Centre OR add a Limit to the payment amount to be taken.
See: [How to setup a Direct Debit Limit](https://help.xap.rocks/en/article/how-to-set-up-a-direct-debit-on-a-family-account-and-set-a-debit-limit-1pko2w1/) or [Adding Family Direct Debit details](https://help.xap.rocks/en/article/adding-family-direct-debit-details-rsq1ny/?bust=1641872969395)
You can also enable the PAY NOW option for Families to make Direct Debit payments themselves via the WEB Portal or Smile APP.  See:[ Payments & Billing – Pay Now Option](https://help.xap.rocks/en/article/payments-billing-pay-now-option-1ksk856/)

**Adding a Limit (GAP/Up to Amount)**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_bi50fc.png)

**Changing Payment Method from Direct Debit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1vw9k6d.png)

|| To see which Families are set to Direct Debit or who have a limit you can use the Payment Method report see: [Payment Method Report](https://help.xap.rocks/en/article/payment-method-report-1kj3dz4/)