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# Creating an IS Case Claim


# Creating an IS Case Claim

This article will assist you with creating IS case claims for your Service in the Xap program.

### Overview

IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. 
The claim can only be submitted via the software, once it has been approved via the NISSP Portal.  see: [ISP Portal
](https://www.dese.gov.au/inclusion-support-program/resources/faq-inclusion-support-portal)

| To assist you further with IS Case queries see: [Inclusion Support Program](https://www.dese.gov.au/inclusion-support-program)

### Creating a new IS Case Claim


**1:** Select **CCSS interfaces** from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1_1ca00gj.png)

**2:** Select the **IS Case Claims** icon.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14relpl.png)

** 3:** Select the **Claims** tab at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1yls11i.png)

4. Select the **Green +** Add button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_8wb0sj.png)

The Create - IS Case Claims Screen will display

5. If you are in Enterprise View, select the **Centre name** the IS Case Claim is linked to
6. Select the **IS Case ID**
7. Select the **Week Ending** the Claim is being created for
8. Select the **Payment Type**
9. Select the **Method of Delivery** eg. Face to Face or Non Face to Face
10. Add in the **Total amount of hours** being claimed for the selected weekending, and Method eg. Face to Face
| Note: If you are claiming **F2F and non F2F** hours for the same week, create **2 IS Case Claims.** The first for the **F2F **hours and days and the second for the **Non F2F** hours and days.
11.Select the **Enrolment ID/s**of the child/ren the IS hours are being claimed for in the selected weekending
12. Add in the **Additional Educators details** - First and Last name, Educator IS if applicable
13. Select the **Care Date** - This is the day you are claiming IS for
14. Add in the **Total amount of IS hours** being claimed for the **selected day/date**

| Note: When adding in the hours the minutes are based on minutes eg.
**15 minutes = 0.15**
**30 minutes = 0.30**
**45 minutes = 0.45**


15. Select **+ Educator** if further days/dates and hour are to be claimed for the selected week.
|| Note: This allows you to identify each Date, Hours per Date, Educator per Date

###### For Example
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1cir6f9.png)


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_16z5wey.png)

Scroll down further within the Create - IS Case Claim Screen
16. Add in the details of the Authorised person completing the IS Claim
17. Tick the Declaration agreement
18. Select Submit to CCSS
The IS case will be submitted to CCMS for processing.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_cvent7.png)

### Viewing the Status

The Statuses of created IS case claims will display:
**Submitted** -  Claim successfully submitted to CCMS for processing, pending on payment
**Processed** - Claim processed by CCMS, payments received
**Rejected** - Claim has been rejected by CCMS (you will need to contact the ISP Team to clarify this) can be due to incorrect hours being claimed or running out of hours
**Cancelled** - Claim has been submitted and cancelled by the Service


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1j5j4vd.png)

|| For more information regarding creating an IS Case Claim see the video on the Xap University: [Creating an IS Case Claim](https://xap.fleeq.io/l/8yqyyvc60o-9fdbdra2y2)