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# Creating & Managing an Authorised Nominee for your Family

# **Creating and Managing an Authorised Nominee for your Family**

A Nominee is a person who you have provided Authorisations to for your child.
You can create new Nominees and edit existing Nominees via your Web Portal for Guardians & Carers or via the Xap Smile App.

### Creating a new Nominee

To create a new Nominee:
1. Log into the Web Portal for Guardians & Carers
2. Select the **Families Tab** from the left hand menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_z117ci.png)

3. The Family Summary page will display. Select the **Green +** button to create a new Nominee

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_kf8oyy.png)
4. In the first section add in the Nominees details including phone number if they are going to have pickup/drop off authority

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1lclvug.png)

5. Set the Authorisations for the Nominee for your child/ren
| If selecting Emergency contact, you can set their call order for the Service.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_zc5pyi.png)
6. If they are going to have pickup/drop off authority, select the child/ren they have this authorisation for. Select the start date for when this authorisation commences from.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1qd8qr5.png)

7. Upload a copy of the Nominees photo Identification.
| This will assist the Service with identifying the person, if it is their first time at the Service. The profile picture at the bottom can also assist with this process.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1roncee.png)

8. Set the Nominees Kiosk code.
|| The Kiosk code will be used by the Nominee in conjunction with their mobile number to sign your child/ren in and out of the Service via the Kiosk. You can also use this option to reset their Kiosk code if required.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1qp8sp8.png)

9. Select Save to save the new Nominee.
|| The Service will receive notification that a new Nominee has been added for your Family, this will include their set Authorisations for your child/ren.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_13fu4zu.png)


###** How to edit an existing Nominee**
Once you have added a Nominee or Guardian, their details can be updated via your Guardian portal or Smile App.
To edit an existing Nominee.
1. Within the Family Screen, select the 3 dots next to the Nominee/Guardian. Then select **Edit.**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_cuuc0n.png)

2. Within the Edit Nominee, make any changes as required then select Save once the changes have been made.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1f1zh9n.png)

| To assist you further with this process see the Xap University for Guardians & Carers video: [How to add a Nominee](https://xap.fleeq.io/l/imnx8p0gro-of1msd3788)