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# Customising your Priority of Access

# Customising your Priority of Access

This article will assist you with the process of customising the **priority of access score** at your Service.


### What is the priority of access

The Priority of Access Guidelines must be used by approved services to allocate available child care places where there are more families requiring care than places available.

When filling vacant places, a service must fill them according to the following priorities:

* **Priority 1** – a child at risk of serious abuse or neglect
* **Priority 2** – a child of a single parent who satisfies, or of parents who both satisfy, the work, training, study test
* **Priority 3** – any other child.
Within these main Priority categories, priority should also be given to children in:
* Aboriginal and Torres Strait Islander families
* Families which include a disabled person
* Families which include an individual whose adjusted taxable income does not exceed the lower income threshold of $43,727 for 2015-2016 or who or whose partner is on income support
* Families from a non-English speaking background### Why you may customise the priority score
* Socially isolated families
* Single parent families.

|| Note: Where a service is funded by an employer to provide child care solely or primarily for the children of the employer’s employees, the service may give priority to those children.

### When will the Guardian/Service complete the Priority of access score?

The **priority of access** section will be completed when the enquiry is within the **Waitlist** screen.
When the Guardian or Service can complete this section is dependant on your Waitlist settings. 

###### Waitlist Settings

| Waitlist Setting | Priority of Access |
| --- | --- | --- |
|  EOI & Enrolment Form | Completed during EOI after Waitlist has been converted from Lead or created within the waitlist screen |
| Enrolment form only | Completed within the full enrolment form when a Waitlist has been converted from Lead or created within the waitlist screen |

### When will the Service be able to view the priority score?

The **priority of  access** **P.S** score will be visible within the:
* Waitlist Screen
* Pending Enrolments screen

### Managing your priority of access score

You can manage your services priority score via the **settings** screen and **customise enrolment form** configurations.

1. Select the **Child information** section
2. Select the **Priority of Access** heading
3. Select the **3 lines +icon**
4. Select **edit** from the drop-down  menu

| Note: Depending on your Waitlist settings you may need to repeat this process for each service. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1epm4cv.png)

5.  Change the **priority score** to your Organisation/Services requirements (this is a company decision on the scoring)
6. Customise wording or priority score for additional criteria
7. Select the **+add** button to add in any further additional priority of access items and set the priority score
8. Select **save** 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_6ngbsw.png)

9. Select **save**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1max2aq.png)

Viewing the Priority of access score **P.S**

To assist you with offering places to children and families from your waitlist, you are able to view the **priority of access score** on the Waitlist screen and Pending Enrolments screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1y7znip.png)

###### Editing the waitlist application

The service can view further details on the priority score by editing the **Waitlist application**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_4igyrn.png)

### Filtering on the **P.S** Priority of access score

To refine your search further, you can apply **filters** on priority of access scores.

1. Select the **filter** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_17m71o6.png)

2. Apply required options including **Priority Score**
3. Select **Update search**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1bqr90b.png)