> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Deleting an Incorrect Misc.  Charge

# Deleting an Incorrect Misc. Charge

As a Service you may apply miscellaneous account charges to Families, for example:

* Show or Excursion charges
* Service merchandise charges e.g. Hat or T-shirts
* Automatically applied Early Drop-Off or Late Pick-up charges 
* Manually applied Early Drop-Off or Late Pick-up charges

| To assist you with Early Drop-Off or Pick-Up Charges see: [Booking Configurations](https://help.xap.rocks/en/article/how-to-set-up-a-booking-configuration-3qfp72/)

However, these Account charges may need to be deleted on a case-by-case basis.

For Example:

The Automatic Early Drop-Off or Late Pick-up Fee has been applied, but it's incorrect as the Service signed the child out at close of business as the Guardian forgot to sign the child out at the correct time.
||| Note: If this is an automatic late pickup/early drop off charge, the misc. charges won't be automatically removed when the sign in/out times are corrected. The misc. charge will need to be manually deleted.
### Deleting the Misc. Charge - Individual

To delete a misc. charge for an individual entry.

1. Select the **Payments & Billing** Screen
2. Select the **Misc. Charges** Tab
3. Select the **3-dot** menu next to the incorrect charge
4. Select **Delete** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_kh4hwj.png)

5. Select **Confirm Delete**
**The incorrect charges will now be removed off of the Family Statement and Balance.**


![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1qobp13.png)

### Deleting the Misc. Charge - Bulk

To delete a misc. charge for multiple entries.

1. Tick the **Family/ies name** on the left
2. Select the **Bulk Action** button
3. Select **Delete**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1xr2w48.png) Select Confirm Delete

4. Select **Confirm Delete**
**The warning will display how many transactions are to be deleted**
**The incorrect charges will now be removed off of the Family Statement and Balance.**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1rule8b.png)


### Applying Filters

Within the Misc. Charges screen, you can use the filters to search on:
1. Family name
2. Charge From Date
3. Charge To Date
4. Filter option for more advance filtering eg: Type of Charge

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ok6rj9.png)