> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Deleting Incorrect Payments

# Deleting Incorrect Payments

This article will assist you with deleting incorrect Direct Debit or Manual Payments within the Software.

### Overview

Payments can be created by:

* When Invoices are created for your Service and your Families are on Direct Debits.
* Manually Created Debit Online transactions
* Direct to Centre Payments eg. Cash, Eftpos

These payments can be managed if they have been entered for:

* Incorrect Family
* Incorrect Amount
* Incorrect Type of Payment
* The Receipt amount needs to be altered for a Direct Debit if eg. CCS has been backdated

### Deleting an Incorrect Direct to Centre/Over the Counter Payment

1. Select the **Payments & Billing** Screen
2. Select the **Payments** Tab
3. Select the **3 Dot** menu next to the Incorrect receipt
4. Select **Delete**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1yzvyq6.png)

5. Select **Confirm Delete**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_j1842t.png)

The receipt can be re-added with the correct information.

| To assist you with adding payments see: [How to manually schedule a recurring Direct Debit payment](https://help.xap.rocks/en/article/how-to-manually-schedule-recurring-direct-debit-payments-1g56qva/) or [How to record a Once off Payment](https://help.xap.rocks/en/article/how-to-record-a-once-off-payment-n9yoah/)

### Deleting/Editing an Incorrect Direct Debit Payment

Direct Debit Payments can only be adjusted or deleted if the **Date has not commenced**. The Status will be **Pending**.

1. Select **Scheduled Payments**
2. Select the **3 dot** menu next to the incorrect receipt
3. Select either **Edit or Delete**

| To assist you with this full process see:  [How To Stop Direct Debits Or Change The Scheduled Amount](https://help.xap.rocks/en/article/how-to-stop-direct-debits-or-change-the-scheduled-amount-40khl6/?bust=1623187801693)


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ozhyg3.png)

To assist you further with managing payment see: [Help Page - Managing Payment Processes](https://help.xap.rocks/en/article/help-page-managing-payment-processes-guides-videos-sgsa39/?bust=1623189570285)