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# Families - Account Activation Report

# Families - Account Activation Report

This article will assist you with viewing Families who haven't activated their Family Portals.

### Overview

The Family Portal or Smile APP are really handy for your Families to use to be able to view and manage their details, this includes:

* Updating Guardian and Nominee details
* Managing Kiosk Codes
* Adding/Updating Billing Details for Direct Debit Payments
* Uploading new Documents for their children eg. New Anaphylaxis action plans if they have expired.
* Completing/updating Enrolment forms
* Signing CWA Agreements and Declarations
* Requesting Casual/Permanent Bookings.
* Viewing Statements & Invoices
* Making Payments if you have enabled this for your Service

If your Families haven't activated their Account this will prevent the from the benefits of all the above details.

### Viewing Non-activated Families

1. Select the **Families** screen from the left hand menu
2. Select the **Guardians** Tab

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ke9uks.png)

3. Select the **Filter** icon


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_24d4dk.png)

4. If you are in Enterprise (multi-centre) view, select the **Service** from the drop-down menu
5. Tick the option of **who have not activated Guardian Account yet**

| Note: Other filter options can be reported on using this same filter option e.g. Tags, or CCS Claimants etc.

6. Select **Update Search**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_13le7kf.png)

**The Guardian screen will update with your refined filters.**

###### If you would like to export this information out.

Either pre-select the Families on the left hand side then select Bulk Action OR just use the Bulk Action if you have multiple pages for this search result.

1. Select **Bulk Action**
2. Select **Export to Excel**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_13a783t.png)

### To re-send the Activation email.

Either pre-select the Families on the left hand side then select Bulk Action OR just use the Bulk Action if you have multiple pages for this search result.

1. Select **Bulk Action**
2. Select **Create/Reset Password**

|| To assist you further with managing the Families screen see: [Help Page - Families Screen Guides & Videos](https://help.xap.rocks/en/article/help-page-families-guides-and-videos-1bta6y2/)