> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Gap Discounts - Emergency Closures

# Gap Discount - Emergency Closure Discount
During a period of emergency, you can waive the gap fee for families if:

* a child does not attend care
* your service is closed as a direct result of the emergency.

|| Find out more about here [Support during a CCS period of emergency](https://www.education.gov.au/early-childhood/providers/extra-support/emergency#:~:text=During%20a%20period%20of%20emergency%2C%20you%20can%20waive,if%20they%20have%20been%20applied%20for%20the%20session.).


${vimeo}[Creating an Emergency Closure Discount](1133007672)

###### How the Gap Discount works:
* is a [prescribed discount](https://www.education.gov.au/early-childhood/providers/howto/manage-payments-fees/third-party-payments-discounts/prescribed-discounts)
* is applied after CCS calculation
* will not reduce a family’s CCS entitlement

###### Scenario

Your Service has been closed due to damage from a storm, and you have been advised by CCS that your service is not safe to enter, or staff are unable to travel to the service because of the emergency.
During a CCS period of emergency, you will continue to receive payments if you close as a direct result of the emergency

### Creating an Emergency Closure Discount (Prescribed)


1. Select the **Discount Setup** icon from the **Settings** menu
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_gc2hrk.png)

2. Select the green **+Add** button

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_kfpdbm.png)
3. Select the **Centre** name
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_119l67x.png)

4. Add the **name** of the discount
5. Select **Gap Discount**
6. Select the **Discount Category** from the drop-down menu
* State/Territory payment for preschool child
* State/Territory payment for vulnerable or disadvantaged child
* State/Territory operated provider discount for preschool child
* **Prescribed period of emergency**
* ECEC Educator or cook discount
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_174xtkg.png)

7. Add in the **description** (This will appear on your Family invoices & statements)
8. Choose **Amount/Percentage** type
9. Set **Bookings from** date (leave this blank to be able to re-use this discount as needed)
10. **Set Discount type - %** and add amount e.g. **100%**
11. Select **Save**
|| **Option to lock the rate in or if ticked allow Users to change the % discount up to the added amount, e.g. change upto 100%**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1eo6hag.png)

**Discounts screen will display the Type of Gap Discount & Category as well as how it will be applied.**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_7erw4v.png)

| For more information regarding Discounts within Xap see: [Help Page - Managing Discounts within Xap](https://help.xap.rocks/en/article/help-page-managing-discounts-in-xap-1v0ej2s/)