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# Gap & Fee Discounts FAQ's

# Gap & Fee Discounts FAQ's

| For further information on the CCS requirements for Discounts see: [Managing Prescribed Discounts](https://www.education.gov.au/early-childhood/providers/howto/manage-payments-fees/third-party-payments-discounts/prescribed-discounts) and [Managing Non-Prescribed Discounts](https://www.education.gov.au/early-childhood/providers/howto/manage-payments-fees/third-party-payments-discounts/other-discounts)

###### Question 1: Do I need to backdate Discounts for prior to the release date?
**Answer: No**, 
**Fee Discounts**
* Will continue to apply after the release
* Will not report to CCS unless they are recreated under the new Discount process.
**Gap Discounts**
* Will continue to apply after the release
* Will not report to CCS unless they are recreated under the new Discount process

###### Question 2: Do I need to do anything different for QLD Free Kindergarten?
**Answer: No**, QLD Kindy will continue on as per the current process

###### Question 3. Can I have more than 1 Discount applied at a time?
**Answer:** YES, multiple discounts can be applied at the same time, as long as the total discount doesn't exceed the Gap.
**Example**:
2 discounts are configured:
* NSW Preschool Payment (category - State Payment - always applied first)
* Staff Discount (category - Educator Discount)
Xap will apply the NSW payment first, then the Educator Discount, adjusting so the total Gap reduction is less than or equal to the Gap Fee.

| Gap Discounts | Fee Discounts |
| ---- |
| Multiple Gap discounts can be applied at the same time, as long as it doesn't exceed the total fee | Only 1 Fee Discount per booking. |
| Gap Discounts can be used in conjunction with Fee Discounts. | Discount cannot exceed the Total Session Fee. |

###### Question 4. What is the difference between a Discount by Rules or by Codes?
**Answer:** Rules & Codes are set for Fee Discount types.
### Rules vs Direct Discount
| Type | Description | Rules |
| ---- |
| Rules | Are a set of conditions (filters) that decide when a discount applies and will automatically be applied e.g. A rule that applies a discount to all bookings in a certain room or for a certain session. Rules are checked whenever bookings are created, edited or reassessed. | Only able to be applied to bookings from the date it is created or a future date as long as the booking meets the rule criteria. Rules only apply automatically whenever a booking is created or changed and meets the Rule conditions. You will need to directly apply a Discount by Rule if the child now meets the Rule, but their booking hasn’t changed. **Example:** A Rule applies a discount based on a Tag. If the child has just been given that Tag, the Discount won’t apply automatically because the booking didn’t change. In this case, you will need to manually apply the Direct Discount. |
| Direct Discounts - by Code | Are fixed discounts that you apply directly to selected bookings. Doesn't depend on conditions or rules. You decide when and where to apply them | Only able to be applied to bookings from the date it is created or a future date. |
| Direct Discounts - by Amount/Percentage | Are fixed discounts that you apply directly to selected bookings. Doesn't depend on conditions or rules. You decide when and where to apply them | Able to be backdated to a date prior to the created date. |

###### Question 5. Can I setup a Gap Discount by Rules
**Answer:** **Yes**, Gap Discounts can be configured to allow the system to automatically apply the Gap Discounts.
| NOTE: Rules apply automatically whenever a booking is created or changed and meets the Rule conditions. You only need to directly apply a Discount by Rule if the child now meets the Rule, but their booking hasn’t changed. **Example:** A Rule applies a discount based on a Tag. If the child has just been given that Tag, the Discount won’t apply automatically because the booking didn’t change. In this case, you will need to manually apply the Direct Discount.

###### Question 6. Can I backdate a discount if I have created a Fee/Gap Discount by Rule and need to apply this to bookings prior to the creation date of the new Discounts?
**Answer:** **Yes**, Discount by Rules or Code are unable to be backdated prior to the date they are created.
If you need to backdate this, you will need to:
* Create a New Gap/Fee Discount by **Amount/Percentage type**
* Backdate this to the previous required date
* Directly apply this new discount to the bookings (Automatic rules will apply from the discount creation date)

###### Question 7: When does a Discount Rule get applied?
**Answer**: Rules are assessed when:
* A new booking is created that matches the Rule configuration
* When a booking is edited (e.g. session, room, or number of bookings change and meet a rule configuration)
* When you run the Apply Discounts action
* All Rules are reassessed based on changes, to apply the greatest discount benefit for the Family and ensure the correct discount application order.
| Rules apply automatically whenever a booking is created or changed and meets the Rule conditions. You only need to directly apply a Discount by Rule if the child now meets the Rule, but their booking hasn’t changed. **Example:** A Rule applies a discount based on a Tag. If the child has just been given that Tag, the Discount won’t apply automatically because the booking didn’t change. In this case, you will need to manually apply the Direct Discount.

###### Question 8: If I create a Discount by Rule assigned against a Tag, and the tag is removed from a child. Will the Discount be removed?
**Answer:** No, the Discount will only be removed from the date the tag was deleted from the child.
Bookings prior to the tag removal date will only be affected if:
* A new booking is created for the prior period
* A prior period booking is edited
* If you manually run the Apply Discounts against the Tag

###### Question 9: Will discounts estimate for future dates?
**Answer:** Yes, the Discounts will estimate

| Xap Screen Discount Estimations | Period of Estimation |
| ---- |
| Statements (including estimating CCS) | For Services invoice period eg. Current Week or 2 weeks in arrears (no change) |
| Bookings Screen | For the current week + 4 weeks ahead. |

| For further information regarding discounts see: [Help Page - Managing Discounts in Xap ](https://help.xap.rocks/en/article/help-page-managing-discounts-in-xap-1v0ej2s/?bust=1761797837195)