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# Guardian Portal - Requesting a change of Permanent bookings


# Guardian Portal - Requesting a change of Permanent bookings

Need to change your child’s regular care days?
You can easily update your child’s permanent care schedule through your **Guardian & Carer Web Portal**. Just log in and make the changes when it suits you.

### Requesting a Change of Permanent Days

1. Log into your Guardian Web Portal and select the Waitlist & Tours Screen
2. Select the Green **+ add** button
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1ga6nt0.png)

3. Select **Existing Child**
4. Select the name of the **child** who is changing bookings
5. Select **Save**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1xgiv08.png)

6. Check and each section of the Enrolment form for existing details eg. Guardian, Child, Nominee information and select **Save & Next** for each section.
7. Within the **Days/Program** section select **Permanent**
8. Select the **Room/Program** for your child
9. Select the **New Booking Start Date**
10. Select the **New Booking details**
|| Note: If your child is increasing days eg. Current booking is **Monday, Tuesday** and you are adding a permanent **Wednesday**, select **Mon, Tue & Wed** for the booking request.
11. Select **Submit**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1tvx8i1.png)

###### The Service will receive your change of booking request, and an offer will be sent to you to accept.
||| Note: Your Booking hasn't been automatically changed, you will need to wait for approval from the Service.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1g427z7.png)

### Accepting the Offer

The Service will send you an Offer for the change of Booking request.
1. To update your new permanent booking request **Accept the Offer** via the Waitlist & Tours screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1b52i7h.png)

2. Select **Confirm**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_19iksza.png)

### Re-checking your Child's Enrolment Form

Once you have confirmed the services offer for the change of permanent bookings, you will be directed to the full enrolment form. 
This provides you with the ability to **Update & Confirm** your Families information for e.g. Nominees, Medical details and permissions.
1. Check & confirm each section, selecting **Save & Next**
2. Select **Submit**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1yrccul.png)

Booking pattern has been updated and will display the status as **Enroled** once approved by the Service.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_t23jei.png)

### Viewing the change of bookings

You will be able to view the change of bookings via the Web portal and the Smile app within the **Bookings** Tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ql6sij.png)

**Smile app**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_pc1raf.png) 
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_h7ky74.png)