> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Help Page for Guardians & Carers Guides & Videos # Help for Guardians & Carers Page Guides & Videos ### Videos ###### Getting Started! [Getting Started](https://vimeo.com/868148240/d9c5c67e71?share=copy) [Managing your Kiosk Code](https://vimeo.com/868179352/b65a91e9d8?share=copy) [Signing your child in & out of Kiosk](https://vimeo.com/950585539/aea3debba0?share=copy) [Registering for a new Childcare Organisation](https://vimeo.com/868180222/444fe340c8?share=copy) [Adding Casual Days](https://vimeo.com/868160742/63563af080?share=copy) [Adding a new child to the waitlist](https://vimeo.com/868145886/2221f4e95a?share=copy) [Guardians Getting Started](https://vimeo.com/868148240/d9c5c67e71?fl=pl&fe=sh) [Welcome to Xap Smile](https://vimeo.com/949784778/bb081def5b?fl=pl&fe=sh) ###### Portal [Portal for Guardians & Carers - Multi Centre Access](https://help.xap.rocks/en/article/portal-for-guardians-carers-multi-centre-access-1bhnt3u/?bust=1617693595290) [How to request a change to permanent days](https://vimeo.com/862247116/5ccf78ca01?fl=pl&fe=sh) [Guardian process from Waitlist to Active Family](https://vimeo.com/1135979942?fl=pl&fe=sh) [Adding a new child to the waitlist](https://vimeo.com/868145886/2221f4e95a?fl=pl&fe=sh) [Viewing your child's CCS Entitlements](https://vimeo.com/950634872/40246f3ffd?share=copy) [How to setup your Direct Debit ](https://vimeo.com/948929169/1ff36a2ec8?share=copy) [Viewing and Understanding your Invoice](https://vimeo.com/950652458/1d10b061b2?share=copy) [Viewing and Understanding your Statement](https://vimeo.com/950643720/b756c85c36?share=copy) [Managing a Kiosk Code](https://vimeo.com/950599415/f291fbd635?share=copy) [Managing Guardians & Nominees](https://vimeo.com/950604551/94a9e472ed?share=copy) [How to reset your password](https://vimeo.com/951398229/97a3c75221?share=copy) [Viewing a Meal Plan](https://vimeo.com/950607814/514f164f7d?share=copy) [Making online payments via the Guardian portal or Smile app]([Guardian process from Waitlist to Active Family](https://vimeo.com/1135979942?fl=pl&fe=sh)) [Marking an absence](https://vimeo.com/950582436/909be779d5?share=copy) [Signing the CWA Agreement](https://vimeo.com/950614435/635db64f8f?share=copy) **Medication & Incident** [Smile app - Requesting Medication]([Guardian process from Waitlist to Active Family](https://vimeo.com/1135979942?fl=pl&fe=sh)) [Guardian portal - Requesting Medication for your child](https://vimeo.com/1082386171?fl=pl&fe=sh) [Guardian portal - Acknowledging Administered Medication](https://vimeo.com/1082386171?fl=pl&fe=sh) ###### App [Managing Guardians & Nominees via the Smile app](https://vimeo.com/950939285/7930760e94?share=copy) [Managing a Kiosk PIN](https://vimeo.com/950978346/f0e44d6c32?share=copy) [Managing your DD details](https://vimeo.com/951732193/49bcc0f04a) [Viewing & understanding your Invoice](https://vimeo.com/951324881/1b8e7f640f?share=copy) [Viewing and understanding your Statement](https://vimeo.com/951314639/1f0ac576ac?share=copy) [Xap Smile - How to request and cancel a casual day](https://vimeo.com/1082386171?fl=pl&fe=sh) [How to accept the declaration](https://vimeo.com/951392177/d2df191d96?share=copy) [Signing the CWA Agreement](https://vimeo.com/950972838/ead1b5ef2d?share=copy) [Smile app - Marking an Absence](https://vimeo.com/949784778/bb081def5b?share=copy) ### Guides [Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & Apple)](https://help.xap.rocks/en/article/how-to-download-and-login-to-the-guardian-application-android-ios-1yzmzga/) [Guardians - Troubleshooting Guide for the Guardian Portal](https://help.xap.rocks/en/article/guardians-troubleshooting-guide-for-the-guardian-portal-1epeijr/?bust=1687923206056) [Accessing & Logging into the Web Portal for Guardians & Carers](https://help.xap.rocks/en/article/how-to-accesslogin-to-the-guardian-web-portal-8l0nb4/) [Guardian - Forgotten your Password](https://help.xap.rocks/en/article/guardian-forgotten-your-password-n5o6h0/?bust=1694473165191) [Submit a waiting list application](https://help.xap.rocks/en/article/how-to-submit-a-waiting-list-application-guardian-portal-1qara62/) [Signing your child in & out of Kiosk](https://help.xap.rocks/en/article/how-to-sign-a-child-inout-of-the-services-kiosk-1thbkfq/) [Signing a child in & out of Kiosk - Shared Care](https://help.xap.rocks/en/article/signing-your-child-inout-of-kiosk-shared-care-1b4wjk/?bust=1617686747742) [Booking a Tour for a Waitlist Enquiry](https://help.xap.rocks/en/article/booking-a-tour-for-a-waitlist-enquiry-1688kdo/?bust=1616979455601) [Guardian portal login via Mobile Device](https://help.xap.rocks/en/article/guardian-portal-login-via-mobile-device-xt1y3/?bust=1652077330959) ###### Portal [Accepting Offer & completing enrolment form ](https://help.xap.rocks/en/article/how-to-accept-an-offer-and-complete-the-enrolment-form-1i9j867/) [Creating & Managing an Authorised Nominee for your Family](https://help.xap.rocks/en/article/how-to-createmanage-and-authorised-nominee-for-your-family-179t5lw/) [Signing CWA Agreement](https://help.xap.rocks/en/article/signing-cwa-agreement-1e8ytjc/) [How to manage your Guardian details](https://xap.fleeq.io/l/fwzao7o8pc-wuzdwjo5c0) [How to manage Casual bookings ](https://xap.fleeq.io/l/edyacwxi3n-e8tdziowra) [Adding Direct Debit Detail - Web Portal](https://help.xap.rocks/en/article/adding-direct-debit-details-web-portal-f4ubdv/?bust=1622431713085) [How do i view my child's enrolment](https://help.xap.rocks/en/article/how-to-view-your-childs-ccs-enrolment-1cc1cvf/) [Managing a Kiosk Code](https://help.xap.rocks/en/article/how-to-manage-a-kiosk-code-y12hq0/) [Reading an Invoice from your Child's Service your Invoice](https://help.xap.rocks/en/article/how-to-read-an-invoice-from-your-childs-service-1y501qq/) [Marking Absences](https://help.xap.rocks/en/article/portal-for-guardians-carers-marking-absences-101tl4y/?bust=1616979455608) [Waitlist Enquiry new child](https://help.xap.rocks/en/article/how-to-submit-a-waiting-list-application-guardian-portal-1qara62/) [Web Portal - Pay Now Option](https://help.xap.rocks/en/article/web-portal-for-guardians-carers-pay-now-1wxsdtc/?bust=1623103549827) [Web Portal - Managing Casual Bookings](https://help.xap.rocks/en/article/web-portal-managing-casual-bookings-yurvsz/?bust=1628576560236) [Web Portal for Guardian & Carers - Requesting Medication to be Administered](https://help.xap.rocks/en/article/web-portal-for-guardian-carers-requesting-medication-to-be-administered-iv8xv9/?bust=1635299721684#1-web-portal-for-guardian-amp-carers-requesting-medication-to-be-administered) ###### App [How to read your Invoice](https://help.xap.rocks/en/article/how-to-read-an-invoice-from-your-childs-service-1y501qq/) [Marking your Child Absent](https://help.xap.rocks/en/article/smile-app-marking-your-child-absent-ejl2fo/) [Smile app - Managing Casual Bookings](https://help.xap.rocks/en/article/smile-app-managing-casual-bookings-1yva29n/?bust=1628576532793) [Smile app - Pay Now Feature](https://help.xap.rocks/en/article/smile-app-pay-now-1y130nx/?bust=1629070191991) [Smile app - Managing Direct Debit Details](https://help.xap.rocks/en/article/smile-app-managing-direct-debit-details-1blujk8/?bust=1629099780836) [Smile app - Viewing Enrolment Information](https://help.xap.rocks/en/article/smile-app-viewing-enrolment-information-u8juty/?bust=1629099780839) [Smile app - Marking your Child Absent](https://help.xap.rocks/en/article/smile-app-marking-your-child-absent-ejl2fo/?bust=1629099780843) [Smile app - Viewing Emails](https://help.xap.rocks/en/article/smile-app-viewing-emails-1mpp06o/?bust=1629324525141) [Smile app - Signing CWA Agreement](https://help.xap.rocks/en/article/smile-app-signing-the-cwa-agreement-1065ndw/?bust=1629334986046) [Smile app - Viewing and Signing the Declaration](https://help.xap.rocks/en/article/smile-app-viewing-and-agreeing-to-the-declaration-kzd27f/) [Smile app - Authorising Medication Administered by the Service](https://help.xap.rocks/en/article/smile-app-authorising-medication-administered-by-the-service-1gdan70/?bust=1654059546578) [Smile app - Requesting Medication to be Administered](https://help.xap.rocks/en/article/smile-app-requesting-medication-to-be-administered-1x17jio/?bust=1654059766614) [Smile app - Viewing Sleep notifications](https://help.xap.rocks/en/article/smile-app-viewing-sleep-records-1epr4m5/?bust=1689656908937)