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# Help Page - IS Case Errors

# Help Page - IS Case Errors

This article contains the links to all the guides to assist you with managing IS Case and Claim Errors for your Service.

### Errors & Guides

* [IS Case Claim Error - Weekending on Case Claim should be less than or equal to Case End Date](https://help.xap.rocks/en/article/is-case-claim-error-weekending-on-case-claim-should-be-less-than-or-equal-to-case-end-date-17alkl2/?bust=1645067592084#1-is-case-claim-error-weekending-on-case-claim-should-be-less-than-or-equal-to-case-end-date)

* [IS Case Claim Error - No hours remaining against claim](https://help.xap.rocks/en/article/is-case-claim-error-no-hours-remaining-against-claim-1vvzbxb/?bust=1645071879254)

* [IS Case Claim Error - Case claim cannot be submitted while case Status is Withdrawn](https://help.xap.rocks/en/article/is-case-claim-error-case-claim-cannot-be-submitted-while-case-status-is-withdrawn-1p0le4/?bust=1645075977690)

* [IS Case Claim Error - The sum of additional Educator hours should be equal to hours claimed](https://help.xap.rocks/en/article/is-case-claim-error-the-sum-of-additional-educator-hours-should-be-equal-to-hours-claimed-1p1vg4n/?bust=1645071988977#1-is-case-claim-error-the-sum-of-additional-educator-hours-should-be-equal-to-hours-claimed)

* [IS Case Claims - What causes an IS case claim to become rejected](https://help.xap.rocks/en/article/is-case-claims-what-causes-an-is-case-claim-to-become-rejected-kcx5t8/?bust=1645077085235)

### Support for IS case queries

Further information regarding IS can be found here: [Inclusion Support Portal](https://www.dese.gov.au/child-care-package/child-care-safety-net/inclusion-support-program/inclusion-support-portal)

###### More support

Use the Inclusion Support contact form for help with:

* Child Care Subsidy System (CCSS) credentials - user name and password request. (CCSS superseded Child Care Management Software in December 2019)

* Rejected claim for payment

* Issues with CCSS user name and/or password

|| For all other issues, please use the [education contact form](https://www.dese.gov.au/about-us/contact-us/education-online-contact-form) or [contact your local Inclusion Agency.](https://www.dese.gov.au/child-care-package/resources/inclusion-agency-and-inclusion-development-fund-manager-contact-details)