> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Help Page - Lead CRM & Managing Waitlists Guides & Videos

# Help Page - Lead CRM & Managing Waitlists Guides & Videos

This article contains all the links to the University links for Guides and Videos to assist you with managing your CCS Enrolments for your Service.

| Please find here a short Video on [Full Leads & Waitlist process](https://vimeo.com/1087613008) to get you started

### Videos

###### Enrolment Form

[Setting up & configuring the waitlist module for your centre.](https://xap.fleeq.io/l/fxfrts8nxu-eu0jk95h1c)
[Customising & Configuring the Enrolment form for your centre](https://xap.fleeq.io/l/2h6qadw7xq-8zxq9iyovx)
[Importing & Managing Leads](https://vimeo.com/1122101027?share=copy)

###### Waitlist
[How to Embed the EOI form widget to your website](https://xap.fleeq.io/l/4v7nip2a4m-ljb6kkzsat)
[How to create a new waitlist application](https://xap.fleeq.io/l/1jzckeym8k-o1kql2wdho)
[How to edit an existing waitlist application](https://xap.fleeq.io/l/zulxl06yaa-gr2d79wnb7)
[How to search and filter the waitlist applications](https://xap.fleeq.io/l/8ltf67mmrc-mh371f04t6)
[How to accept/offer the places to the guardian through waitlist application](https://xap.fleeq.io/l/x8r0luv4sp-fk2ktpsani)
[How to confirm an enrolment application from pending enrolments](https://xap.fleeq.io/l/mui5qxhaub-sgw34kamrd)


###### Lead CRM

[Lead CRM - Setup](https://xap.fleeq.io/l/72nelsq2wk-hy2i22fts6)
[Lead  CRM - Guardian Booking a Tour](https://xap.fleeq.io/l/f9p76uv05d-i596psozo3)
[Lead CRM - Managing Leads & Tours](https://xap.fleeq.io/l/kcbrzdrudn-16d1e7f92t)
[Lead CRM - i Frame](https://xap.fleeq.io/l/midbox34yo-wk088iz54g)
[Lead CRM - User Permissions](https://xap.fleeq.io/l/3q4zef7cy9-ao8nbty8f9)

[Waitlist Application Report](https://xap.fleeq.io/l/jqfy4f799t-4ak0w9c0ib)
[Viewing/editing System Email Templates](https://help.xap.rocks/en/article/how-to-manage-email-templates-qzhvr8/)

[Leads & Waitlist process](https://vimeo.com/1087613008/812501706e?share=copy) - to get you started


### Guides

[Setting up & configuring the waitlist module for your centre.](https://help.xap.rocks/en/article/setting-up-and-configuring-the-waitlist-module-for-your-centre-cfinxf/)
[Customising & Configuring the Enrolment form for your centre.](https://help.xap.rocks/en/article/customising-and-configuring-xaps-online-enrolment-form-1v4ps25/)
[How to Embed the EOI form widget to your website](https://help.xap.rocks/en/article/how-to-embed-the-eoi-form-widget-to-your-website-1vym2gu/)
[How to create a new waitlist application](https://help.xap.rocks/en/article/how-to-create-a-new-waitlist-application-12zos1z/)
[How to edit an existing waitlist application](https://help.xap.rocks/en/article/how-to-edit-an-existing-waitlist-application-1km35k8/)
[How to search and filter the waitlist applications](https://help.xap.rocks/en/article/how-to-edit-an-existing-waitlist-application-1km35k8/)
[How to accept/offer the places to the guardian through waitlist application](https://help.xap.rocks/en/article/how-to-acceptoffer-the-places-to-the-guardian-through-waitlist-application-4yx023/)
[How to confirm an enrolment application from pending enrolments](https://help.xap.rocks/en/article/how-to-confirm-an-enrolment-application-from-pending-enrolments-1hqw8ia/)
[Lead CRM - Setup](https://help.xap.rocks/en/article/lead-crm-setup-8rwo4e/?1608682085330)
[Lead CRM - User Permissions](https://help.xap.rocks/en/article/lead-crm-user-permissions-194w8zs/?1608688577039)
[Lead CRM - Managing Leads & Tours](https://help.xap.rocks/en/article/lead-crm-managing-leads-tours-165k3b1/?1608692624233)
[Lead CRM - Guardian Booking a Tour](https://help.xap.rocks/en/article/lead-crm-guardian-booking-a-tour-1bfcyru/?1608778613879)
[Lead CRM - Life Cycle & Statuses](https://help.xap.rocks/en/article/lead-crm-life-cycle-statuses-13elfg4/?bust=1619650912796)
[Lead CRM - New Enquiry for an Existing Family](https://help.xap.rocks/en/article/lead-crm-new-enquiry-for-an-existing-family-2jln5i/?bust=1622067131098#1-lead-crm-new-enquiry-for-an-existing-family)
[Lead CRM - Adding a new Lead to an Existing Enquiry](https://help.xap.rocks/en/article/lead-crm-adding-a-new-lead-to-an-existing-enquiry-1hiagx8/?bust=1622066879042)
[Adding Priority of Access to the EOI Form](https://help.xap.rocks/en/article/adding-priority-of-access-to-the-waitlisteoi-expression-of-interest-form-1wuqm5z/?bust=1624507270867)
[Lead CRM - Leads Screen Report](https://help.xap.rocks/en/article/lead-crm-leads-screen-report-30kb9u/?bust=1626305604435)
[Changing Application Date](https://help.xap.rocks/en/article/changing-waitlist-application-date-1brufn0/?bust=1634021910904)
[Lead CRM & Waitlist Emails](https://help.xap.rocks/en/article/lead-crm-waitlist-emails-nvm9x0/?bust=1641859251258)
[Viewing/editing System Email Templates](https://help.xap.rocks/en/article/how-to-manage-email-templates-qzhvr8/)