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# How to cease care for a child at your Service

# How to cease care for a child at your Service.
This article will assist you with the process to follow when a child is leaving your service. 

### Overview

There are a couple of times when a child will cease care at your Service.

1. If the child is ceasing care and may return to care
2. If a child is ceasing care temporarily eg. going on an extended holiday 
3. Ending the Child's CCS Enrolment not returning to care (allows Guardian to return and add bookings)
4. If the child is ceasing care permanently at your Service and will not return (this will stop the Family from adding further bookings)

| The CCS Enrolment for the child does **NOT** need to be ended. The Enrolment will automatically change to a ceased status after 14 weeks of non-attendance for each of these processes.

||| Note: Each provider has their own policies and procedures in relation to the cessation of care. Before ending the care of any child in Xap - please refer to your Organisation's policies and procedures on this very important activity.

## Scenario 1 - If the child is ceasing care and may return to care
This process allows you to remove all future bookings for the child, as well as update the CCS enrolment booking details from being recurring, to casual to prevent any CCS Enrolment errors from occurring. 

|| The CCS Enrolment will still remain active using this process.

1. Select the **Family** name in the Families screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_mjkzoa.png)

2. Within the Family summary screen, select the **Child's name** at the top of the screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1rxpbbp.png)

3. The child's summary page will display - select the **Enrolment **tab

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_58kga3.png)

4. Select the 3-dots next to the child's CCS Enrolment, then select **Edit**

5.  The edit enrolment screen will display. Scroll down until you see the current booking information. Select **Edit Sessions**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_gy2daf.png)

6. Select the new effective date for the change from "recurring booking" to casual booking

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1v1bywu.png)

7. Select the option of **Casual**
8. Select **Save & Send to CCS**

| The future recurring bookings now need to be deleted manually. The CCS enrolment will remain active; however, the session information will display the ended recurring booking and new casual start date.  

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_o3mwf5.png)

| Note: If the current  CCSS Enrolment was not configured to Recurring & Casual you will receive the below error.

###### Flagging a Casual Session Type

1. Select **Cancel** on the Warning

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_rt6ta2.png)

2. Select the **+ Casual Session** button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_qw3w3g.png)

3. Select a **Session** type the child "may" attend if they were casual
4. Select **Save & Send to CCS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_vafmgi.png)

| The future recurring bookings will now automatically be deleted from the new Casual start date. The CCS enrolment will remain active; however, the session information will display the ended recurring booking and new casual start date.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gr33aw.png)

## Scenario 2 - Ceasing care for a period/ temporarily

If a child is only ceasing care for a period of time and may return, you can delete the bookings as required.

1. Select the **Family** name in the Families screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_15iw0rj.png)

2. Select the **Bookings tab** at the top of the screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1oz1b5l.png)

3. The Bookings for the child will be displayed. Use the **from and to dates** filters to display only required bookings. You can select all bookings using the square on the top left-hand side. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_12ti6mg.png)

4. Select the **Bulk Action** button
5. Select the option of **Delete**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_veqrc2.png)

6.  From the pop-out menu, select the option of ** Confirm** to delete the selected bookings.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1r7jj1c.png)

|| Once the bookings have been deleted, the account balance will be updated to remove any future charged invoices.

## Scenario 3 - Ceasing care permanently - End CCSS Arrangement option

If the child is permanently ceasing care at the Service and not returning, you can use the end CCSS Arrangement option.

By choosing to end the CCSS Arrangement for the child this will:

* End the current booking patterns for the child
* Remove any future charged sessions to update the Account Balance
* End the CCSS Arrangement for the future end date, which will change to a ceased status

1. Select the **Family** name in the Families screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1g1s5w5.png)

2. Select the **name of the child** on the top toolbar

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1n33z6t.png)

3. Select the **Enrolments** tab
4. Select the **3 Dot** menu next to the Active Enrolment to end
5. Select **Edit** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_tn7s2w.png)

In the Edit Enrolment screen:
6. Select the **Arrangement End Date** the Child is ceasing care from:
| Note: It is recommended that the end date is for the **Sunday** date after the child will be ending care.  eg. The child finishes care on Wednesday 21/01/26, end the Enrolment for the25/1/26. If the child has a Thursday/Friday booking, these will need to be manually deleted (as required). 

7. Select **Save & Send to CCS**
| Note: If the child's last day of care changes for a future date while the Enrolment is still active, the End date can be adjusted.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_16dgtoa.png)

### What do you do if the child is continuing **after** the Enrolment end date has been added, but the Enrolment is still **Active**

If the end date has been added into the CCS Enrolment and you are advised the child is continuing **AFTER** this date, you will need to:

1. Edit the CCS Enrolment
2. Untick the End date
3. Select **Save and Send to CCS*
4. Create a new booking pattern for the child.

||| Warning: If a booking pattern is created **BEFORE** the end date is removed from the CCS Enrolment, this will not update the end date of the Enrolment.

## Scenario 4 - Ceasing care permanently - Archive option
If the child is permanently ceasing care at the Service and not returning, you can use the Archive option.

By choosing to Archive a child, this will:
* Stop any further bookings being created for the child
* Remove any future charged sessions to update the Account Balance

1. Select the **Family** name in the Families screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_15iw0rj.png)

2. Select the **3 dots** next to the name of the child
3. Select the option of **Archive**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_7chz62.png)

4. Add in the **date** the Child will be archived from
5. Select the option of **Confirm Archive**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1cxzemk.png)


|| To assist you further with this process you can view the video in your Xap University see: [How to cease care for a child at your Service](https://xap.fleeq.io/l/sxnyf0nug6-ujbwu74q6y)