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# How to complete a once-off debit online (using a credit card or bank account)

# How to complete a once-off debit online (using a credit card or bank account)

In this document, we will show you how you can simply add a once-off debit online payment.  Debit online is used to debit a family, using a credit card or bank account for an unscheduled or a once off payment. 

**Step 1:** Select payments & billing from the left hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_13k2mku.png)

**Step 2:** Select accounts from the top menu.

This will bring you to the Payment Accounts screen, where you can select 'Add a Payment' from the three-dot menu next to the relevant family.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_1fpbt8z.png)

From here, complete all mandatory fields, and select 'debit online'.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_11f4eqd.png)

You will have the choice to debit from a credit/debit card or from a bank account.

Additionally, if the family wishes to save the new information for future direct debits, you can replace their old details by clicking on the 'update the card/bank details for the payment account with these details' check box.

**Alternate Step 2:** Select payments & billing from the left hand side menu - Select payments from the top menu.

Alternatively, if in the Payments screen, clicking the green plus button will allow you to debit the guardian as above.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_1prbr5t.png)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_gpv6gn.png)


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