> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to manage a kiosk code via Guardian Portal

# How to manage a Kiosk code via Guardian Portal
  
To allow you to securely sign your child/ren in and out of the Service via the Kiosk, this uses a combination of your mobile number and a Kiosk PIN number.  
If you have forgotten or an Authorised nominee has forgotten their PIN, this can be reset easily via the service or the Parent Portal.
  
To manage a Kiosk PIN from the parent portal
  
1. Sign into the **Parent Portal**
  
![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_15si68w.png)
  
2. Select the **Family Screen** from the left hand Menu


![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_107hfpk.png)
  
  
4.  Select the **3 dot** menu next to the Authorised Nominee or Guardian to correct the Kiosk code for.
5. Select **Edit** from the drop-down menu
 
![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_14yzzwx.png)
  
6. Select the **Authorisations** section or scroll down to the Authorisations section

![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_ly43sa.png)

7. You will be able to see the **encrypted Kiosk code**.
| Select the eye to view the current Kiosk code

![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_gghwbn.png)

8. Add in the **new Kiosk code** (or view to confirm if no changes are occurring)
9.  Select **Save** on the top right hand side to save the Kiosk code changes
  

![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/image_1qy9puu.png)
  
|| To assist you further with this process, you can view the Guardian video through the Guardian University - [Managing your Kiosk code via the Guardian WEB Portal](https://xap.fleeq.io/l/d8gzb6ovi9-k27ov5yszh)