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# How to Query ACCS Certificates/Determinations

# How to Query ACCS Certificates/Determinations

In the event a Certificate was created for a child and is saved with CCSS but is not displaying in Xap, users now have the opportunity to query the CCSS before they create a new one. This is necessary if an ACCS application was submitted through PRODA rather than Xap.

In order to view existing certificates/determinations or query the missing certificates/determination, follow the steps below. 

**Step 1:** Click the CCSS icon from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68pa.png)

**Step 2:** Click on the ACCS Wellbeing Icon from the available CCSS interfaces. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1accs_tpa5gy.png)

**Step 3:** Click on the Q icon, which represents the 'query operations' action throughout the Xap platform.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/2accs_tw6hlv.png)

**Step 4:** Complete the provider and service details. Also enter the query parameters. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs6_1v3y474.png)

**Step 5: ** Click on the query CCSS to query certificates/determinations. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs7_o5vc9y.png)

This will update the existing certificates/determinations as well as query the missing certificates. All queried certificates/determinations will appear on the listing screen. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/3accs_13mfncc.png)


|| For more information, please browse our support documents or alternatively contact our support team.