> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Query CCS Messages

# How to Query CCSS Messages & Notifications

If a service wishes to query through the latest CCSS messages or notifications, follow the instructions below.

**Step 1:** Click the CCSS icon from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68pa.png)

**Step 2:** Click on the messages icon from the available CCSS interfaces. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages_qtazsv.png)

**Step 3:** You will see the list of messages on the grid. Xap system automatically queries CCSS messages and notifications on a regular interval. However, you have an option to query it manually as and when it requires. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages1_qb6xa1.png)

**Step 4:** To query the messages, click on query CCSS button on the top right corner. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages-2_l3wjw8.png)

**Step 5:** Complete the details and click on query CCSS to retrieve the messages. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages-3_trifpo.png)

**Step 6:** Once queried, all messages will be displayed on the grid. Click on the filter to filter the messages according to your need. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages4_2nytb7.png)


|| For more information, please browse our support documents or alternatively contact our support team.