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# How to Query CCSS to Update an Enrolment Status

# How to Query CCSS to Update an Enrolment Status

To receive the latest information from CCSS, a query to CCSS will update the enrolment notice to the latest information. You can do this if you would like to check the most recent status of a CCSS enrolment. This help document will show you how to query CCSS to update an enrolment status.


**Step 1:** Select Families

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_1o7futg.png)

**Step 2:** In the Families tab, Select the child's name of the account you wish to edit the enrolment for. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_da6uyx.png)

This will take you to the child's tab, if you need to toggle between siblings or tabs you can select this from the top section of the screen

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_jptcih.png)

**Step 3:** Select Enrolments

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_17oab4f.png)

If the child already has an enrolment, this will appear below. Click the three dot button on the relevant enrolment and click Query CCSS. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_1x0vcbj.png)

**Step 4**: A box will pop up where you can view the enrolment notice. Click on Query CCSS. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/screenshot-portalqakidsxapcoma_8s3irk.png)



|| If you would like further information, please browse our other support documents or call Xap on 1300 543 792.
| To assist you further with this process you can view the video here: [How to query CCS to update an Enrolment Status](https://xap.fleeq.io/l/fmaa63y0wk-cbuk9i55rx) or the [Help Page - CCS Enrolments](https://help.xap.rocks/en/article/help-page-ccs-enrolment-videos-guides-bqvhzr/)