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# How To Read a Family's Invoice

# How To Read a Family's Invoice

|| Note: Invoices will contain information for Booked Sessions, Fees Paid, CCS Entitlements at the point in time it was generated. If any information has changed **AFTER** the invoice was generated, this will be picked up in the **next** Invoice that is created. e.g. CCS Entitlements have changed, Fee payments have now been made, or the bookings have changed.

[PDF Handout - Understanding an Invoice](https://43956247.fs1.hubspotusercontent-ap1.net/hubfs/43956247/Print%20Resources%20-%20Guardians/Understanding%20a%20Family%20Invoice.pdf)

### Viewing a Family Invoice

Family Invoices can be viewed and downloaded by the Service either via:
* **Family Summary** > **Payments & Billing** screen and **Invoice** Tab
* or via the **Payments & Billing Screen** > **Invoices Tab**

###### Page 1 - Displays a summary of the Invoice information
| **Term** | **Description** |
| ---- |
| **Invoice Period** | Refers to the date range the fees are for. |
| **Total Due** | Indicates how a family can pay their fees. If this shows ‘Direct Debit’, the total amount due will automatically be deducted from their nominated bank account or credit card on the due date. |
| **Last Invoice** | The total amount of the previous invoice closing balance |
| **Payments/Adjustments** | Any payments which have been made within the time frame of the last invoice. This also includes adjustments to bookings or government CCS rebates |
| **Current Charges** | The total amount of the current invoice plus any debit or credit from last invoice amount balance. |
| **Total Due** | The balance remaining from last invoice minus any payments or adjustments + total amount from this invoice period = Total amount due. |
| **Payment Methods** | Provides details on how to pay the fees and any other information provided by the service. |

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_pxl0s3.png)

###### Page 2 - Displays a breakdown of the transactions included on the invoice.

| Term | Description |
| ---- |
| **Date** | Date the child/ren was or is to attend care depending on the services payment cycle. |
| **Description** | Child’s name, day/s of care and daily fee/s |
| **Session Hrs** | Total hours of the session e.g. 2.5hrs BSC |
| **Hrly Fee** | Hourly rate of the total fee charged |
| **Total Fee** | Total fee charged per day before any discounts |
| **Disc** | Any discounts applied |
| **Oth. Sub** | Any other subsidy applied |
| **CCS** | CCS rebates received for each day (please note this may be an estimation if the service charges in advance and will be bold & underlined). |
| **Gap Fees** | Total fee minus the rebates = GAP fee. This is the amount which to be paid. |
| **Other Charges** | Any other charges that have been applied e.g. Late Pickup Fees, Hat charges etc. |
| **Payment & Adjustments** | Any payments which have been made to the service via direct debit or any other source of payment and adjustments for government benefits including any adjustments to CCS rebates. These can either be a credit or a debit depending on the situation. |

| Note: If 42 absent days within a financial year, the government will not pay rebates on any further absences.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_5nqlk0.png)


###### Page 3 - Displays a breakdown of the CCS payments & Absence details
| Term | Description |
| ---- |
| **CCS paid YTD** | Indicates the total amount of CCS paid per child for this Service for the **current** financial year |
| **YTD Absences** | Indicates the total absent count for any service the child has attended for the **current** financial year |
| **Period Absences** | Indicates the total absent count for the invoice period |

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_s5f9gb.png)

| Note: If you use 42 absence days within a financial year, the government will not pay rebates on any further absences.


|| For more information, please browse our support documents or alternatively contact our support team 1300 543 792 or support@xap.com.au.