> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Read/View CCS Messages

# How to Read/View CCS Messages

If a service wishes to read or view the CCS messages, follow the instructions below.

**Step 1:** Click the CCSS icon from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68pa.png)

**Step 2:** Click on the messages icon from the available CCSS interfaces. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages_qtazsv.png)

**Step 3:** You will see the list of messages on the grid. The Xap system automatically queries CCSS messages and notifications on a regular interval. However, you have an option to query it manually as and when it requires. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages1_qb6xa1.png)

**Step 4: ** To read the message, click on three dots on the right side of each record. Click on view. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/meesage5_xc57qo.png)

**Step 5: ** Once you click on view, you will see the right-side panel with the message. You can click on the close button to close the panel. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/messages6_1r1brqc.png)


|| For more information, please browse our support documents or alternatively contact our support team.