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> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How To Reset A Password For An Existing User

### How To Reset A Password For An Existing User

**Step 1:** Click settings icon from the left-hand menu bar.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/org-1_mh0s66.png)
**Step 2:** Click on the manage users icon.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/user1_1ct2au5.png)
**Step 3:** Click on the three dots that are on the right-hand side of the user and click on reset password. 
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/user7_1sa2oy4.png)
**Step 4:** Click on 'yes for the question 'are you sure want to reset password?'.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/user8_1anwbjv.png)

### Link Expiry details are:


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_zujlwe.png)

|| For all link expiry details see: [Service & Guardian User link Expiry Times](https://help.xap.rocks/en/article/service-guardian-user-link-expiry-times-vcyck6/)