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# How to Update/View a CCSS Enrolment Status

# How to Update or View a CCSS Enrolment Status

An Enrolment Status can update if a centre manually enters in new information such as a CRN, if the guardian confirms the enrolment via MyGov, if Centrelink updates the status, or if an enrolment ceases automatically. To view or update an enrolment status, follow the instructions below.

**Step 1: ** Select the **Families** option from the menu bar. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-1_1r75c9c.png)

**Step 2: ** Select the **Child Name**.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-2_1fj6sn7.png)

**Step 3:** Select the **Enrolments** tab. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u2-2_16xjb6j.png)

**Step 4:** Click the **'...'** option on the right-hand side of the enrolment status. Select **Query CCS**. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-3_1i53d68.png)

**Step 5:** Select query CCSS. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-4_m7pvb8.png)

The latest enrolment status can now be viewed. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-5_pkbqtl.png)

| If a red exclamation appears on the right-hand side of the enrolment status, it may mean that some information is missing in the enrolment. Click on the exclamation for further details. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/u-6_wgji83.png)

CCSS Enrolment Statuses include:

* **Confirmed:** the guardian has confirmed the CCSS enrolment and Centrelink has assessed their subsidy eligibility. No action necessary.
* **Pending Confirmation:** the service has sent through the CCSS enrolment successfully and the guardian must confirm via their MyGov. 
* **Received:** the service has submitted a CCSS enrolment however at least one CRN is missing. Add the CRN and submit for the claimant to receive subsidy.
* **Disputed:** the guardian has disputed aspects of the enrolment notice. Fix any details under dispute and re-submit. Subsidy is on hold until resolved.
* **Rejected:** the guardian has rejected the CCSS enrolment and does not attend the service. Fix any areas under dispute and re-submit. All subsidy is on hold until resolved.

|| For more information, please browse through our support documents or alternatively contact our support team.