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# How To View Or Update CCSS Provider Details

# How To View Or Update CCSS Provider Details

The purpose of the provider interface is to give access to users to manage the provider's change of circumstances process. This interface is used to receive and process new information that relates to a change in circumstances of an approved provider, some of which is required under law and some of which is not, but is necessary to administer in the childcare subsidy system and ensure its records are up to date.

### Why your information needs to be up to date.

Your information will need to be up to date to ensure:

* They are able to contact you in an emergency.
* They are able to essential information to you.
* Families may not get their CCS payments.
* An infringement may be issued.

### When you would need to update your information.

You will need to update your information if there are changes to your:

* Provider information
* Contact details
* Financial details
* Address details

 ### Updating your Personnel information

To update your personnel information:

1. Select the **CCSS** screen from the left-hand menu
2. Select the **Provider** icon under the **Account Management** section.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1m6scid.png)

3. Select the section that requires updating, in this example we are updating the **address** details for the provider.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1h4cb1d.png)

4. Select **Edit** on your selected section
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_roa9nm.png)

5. Add in the new information
6. Select **Submit to CCSS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1tjadc4.png)

### Further Provider information that can be managed

###### Notifiable events:

Select a notifiable event to view or update the section.

**Notifiable events include changes in:**

* Provider contact details.
* Provider external admin appointed.
* Provider of financial status.
* Provider name change.
* Provider notification of approval.
* Provider physical and postal address.
* Provider stops operating a service.

| Heading | Description |
| --- | --- | --- |
| Provider Charitable Status  | The provider can advise that they are now a charitable operation or that they are no longer operating as a charitable operation. |
| Provider Financial Details | The provider can advise on new bank account details, and nominate the new account to be used for all services under that provider. |
| Provider Request to Cancel Approval | The provider can request that the department cancel their approval. The current provider status is displayed on the screen. If the current status is "cancelled" you cannot submit this event. |


# Understanding The Change Of Event Deadlines

###### Provider External Admin Appointed 

The provider must notify the department if they enter into:

* Administration.
* Receivership.
* Liquidation.

${color}[#ff0080](Update due within 14 days after the event).

###### Provider Contact Details Change

* Change of contact information relating to a provider. 
* The provider changes one or more of the following fields: email, phone number or mobile number.

${color}[#ff0080](Update due no later than 14 days after the change.)

**Provider Name Change:**

The provider changes their legal and/or business name.

${color}[#ff0080](Update due no later than 14 days after the change, including evidence of change with the required attachments.)

**Provider Financial Status:**

The provider can advise of new bank account details, and nominate them to be used for all services under that provider. A service level financial update will override the details below.

**Provider Name Change:**

${color}[#ff0080](Update due no later than 14 days after the change, including evidence of change with the required attachments.)

**Provider Notification of Approval:**

No Description - read-only status.

**Provider Physical and Postal Address:**

The provider changes their physical location and/or their postal address.

${color}[#ff0080](Update due no later than 30 days before the change, or if the change was not foreseeable at the time as soon as practicable.)

**Provider Stops Operating a Service:**

The provider stops operating a service due to the sale or transfer of ownership, or closure of the service.

${color}[#ff0080](Update due no later than 42 days before the date of expected closure.)

**Provider Supporting Evidence:**

Upload additional or revised documents are requested using the functions from this screen.

|| For more information, please  browse through our support documents or alternatively contact our support team.