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# Identifying CCSS Sessions that have CCSS errors that need to be resolved

# Identifying CCSS Sessions that have CCSS errors that need to be resolved

CCSS Session reports will be automatically submitted for processing, unless there are errors stopping them.

### Overview

There are a number of reasons why sessions might have errors or may not have been submitted to CCSS. 

The most common is that the session is **missing sign in/out** reasons so are Incomplete Attendances.
| To assist you with managing Incomplete Attendances. [See Managing Incomplete Attendances](https://help.xap.rocks/en/article/managing-incomplete-attendances-1c1tamq/?bust=1634019654255)

For other errors that are stopping sessions from successfully submitting, the Service can view this information in several different places.

1. Unsubmitted CCSS Session Report email
2. Unsubmitted CCSS Enrolment Report email
| See: [Help Page - Managing CCSS Errors](https://help.xap.rocks/en/article/help-page-managing-ccss-errors-uh2z2r/)
3. Via the **Session Reports** Screen.


### Session Reports Screen

To view the errors that are stopping your sessions from submitting to CCSS successfully.

1. Select the **Bookings and Attendances** screen from the left hand menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nm8vac.png)

2. Select the **Session Reports** tab

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_19w372m.png)

3. Apply Filters for eg. **Complete**
Status will be **Complete** if the Attendance has Sign in/out or Absence marking.
| If the Status is **Incomplete**: [see Managing Incomplete Attendances](https://help.xap.rocks/en/article/managing-incomplete-attendances-1c1tamq/?bust=1634019654255)
4. The errors that are stopping the sessions from successfully submitting will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_nzsol8.png)

###### You can also apply further filters.

1. Select the Filter icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_c5hgpo.png)

2. Status eg.
* Complete
* Incomplete
* Withdrawn

3. Session Report Action
* Initial
* No Care Provided
* No Change
* Vary
4. Search only - Session reports which require withdrawal
5. That requires an update due to an 204C notice
6. Where late reason for change is given
7. Where late reason for withdrawal is given
8. Select **Update Search**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_98ccvo.png)

### Once the filter has applied, the listed sessions can be reviewed and corrected by editing using the **three dots**menu.
| To assist you with managing the displayed errors see: [Help Page - Managing CCSS Errors](https://help.xap.rocks/en/article/help-page-managing-ccss-errors-uh2z2r/)

The sessions can then be submitted manually once the error is resolved or alternatively, they will be automatically submitted the next time the services sessions are submitted.
| To assist you with managing the Manual session submissions see: [How to submit CCSS Session Reports](https://help.xap.rocks/en/article/how-to-submit-ccs-session-reports-1l8pipv/)


### Completed Status but not submitting

If your Session report screen is showing **Completed** status but **0** under **SC** this indicates that the Bookings have all been deleted for that week as per the below image.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_os9h8b.png)

Resolving the Issue

If the child did not attend and the bookings have been deleted correctly, the session report can be deleted.

1. Select the**Child**
2. Select the **3 dot** menu
3. Select **Delete** from the drop-down menu

||| Please find the link here for the Webinar on [Managing Unsubmitted CCSS Sessions](https://youtu.be/WfiCbW7Qpr0)