> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Invoice Overview & Statuses

# Invoice Overview & Statuses

This article will assist you with understanding the status of Invoices.

### Overview

An Invoice is a locked bill that has been generated for a specific period. Any changes that were made after this invoice was generated will display on the next invoice.

### Invoice Screen Overview

1. **Search Field** - allows you the ability to search on guardian/family names
2. **Issue Date From** - date to view Invoices from
3. **Issue Date To** - date to view Invoices up until date
4. **Search** - to apply filters/dates
5. **Filter** - allows to search on specific invoice options
6. **Reset** - resets the Invoice screen, removing any applied filters

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1rliynh.png)

7. **Issue Date** - displays the date and day the Invoice was generated
8. **Account**- displays the payment account holders name
9.  **Family** - displays the family name
10. **Children** - displays the name of the child/ren linked to the family/ payment account
11. **Inv. No.** - displays the Invoice number
12. **Payment Method** - displays the payment method set for the family at the time the invoice was generated eg. Direct Debit, Direct to Centre, B-Pay
13. **Inv. Amt($)** - displays the invoice payment amount
14. **Due Amt ($)** - displays the total due amount for the payment account
| Note: Invoice amount and due amount can differ if the family has a Gap/Up to amount added into their payment account details. If this has been set up, it will restrict/cap the amount to be taken, regardless of the total family balance.
15. **Due Date** - displays the date the invoice is due to be paid OR for Direct Debit accounts, the DAY/DATE their payment will be taken out of their bank account/ credit card
16. **Inv. Status** - displays the Invoice status
17. **Email Status** - displays the status of the invoice email for guardian/s
|| To assist you further with email status, see: [What are the email statuses shown in Xap?](https://help.xap.rocks/en/article/what-are-the-email-statuses-shown-in-xap-ct1ty0/)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_wcz1uh.png)

### Invoice Statuses

There are 3 Invoice statuses:

* **Paid** - Invoice amount has been paid in full
* **Partially Paid** - Invoice has only been partially paid for eg. Invoice amount was $100.00 - Family only paid $75.00
* **Unpaid** - Invoice balance remains unpaid by the guardian

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_is8ijf.png)

To assist you further with invoice queries see: [Help page - Payments & Billing](https://help.xap.rocks/en/article/help-page-payments-billing-settings-guides-links-1qphfg1/)