> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# IS Case Claim Error - No hours remaining against claim

# IS Case Claim Error - No hours remaining to claim against this case

This article will assist you with correcting the error for an IS Case Claim **No hours remaining to claim against this case**

### Overview

An IS case once Approved via the IS Portal will provide you with the allowed hours.

* Face to Face - Total F2F hours for that can be claimed for the period of the claim
* Non Face to Face - Total hours that can be claimed for Non F2F

The error will display as below

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_sx3qjr.png)

### Why the error occurs
The "No Hours" Case claim error can be caused by:

1. Claiming **too many F2F** once you have exceeded the approved hours
2. Claiming **too many Non F2F** hours once you exceeded the approved hours
3. The **Incorrect Payment Method** being selected when submitting the Claim

### Viewing IS Non LF2F Hour Balances

To view the IS case hours

1. Select the **CCS Details** Screen
2. Select the **IS Case Claims** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ktjt00.png)

3. Select the **3 dot** menu next to the specific IS Case
4. Select **View** from the drop-down menu


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_78kc51.png)

You will then be able to view the Non F2F hours
5. **IS Non Face-to-Face Hours** - Displays the total amount of IS hours that can be used
6. **Non Face-to-Face** Balance - Displays the remaining hours that can still be claimed


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1m6ja22.png)

### Fixing the Error:

1. Ensure that you check the IS case hours prior to creating the IS Case Claim
2. Cap the Hours to be within your remaining IS Case Hours

|| To assist you further with managing IS case error see: [Help Page - Managing IS Case Errors](https://help.xap.rocks/en/article/help-page-managing-ccss-errors-uh2z2r/)