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# ISS - Inclusion Support Program Dashboard Report

# Inclusion Support Program Dashboard report


The Inclusion Support Program Dashboard report provides you with a clear and streamlined view of your ISP processes. It simplifies tracking, improves transparency, and supports more effective management of ISP claims, funding approvals, and all related activities.

The **CCS Enrolment Management Dashboard** report is broken into 2 report tabs:
1. [Case Health & Risk](#3-report-tab-1-case-health-risk)
2. [Hours & Claims](#3-report-tab-2-hours-claims)

### How do I use the information on the report?

|| All reports are available via the Xap Analytics screen. For full details on managing and filtering reports via Xap Analytics see: [Xap Analytics screen overview.](https://help.xap.rocks/en/article/xap-analytics-1ei0c3r/)

### Report Tab 1 - Case Health & Risk

###### Section 1: Filters

| Heading | Description |
| ---- |
| **Active Cases** | Total number of cases with the “Approved” status |
| **Children Supported** | Number of children connected to these active cases |
| **Case Expiry** | Cases that have recently expired or are approaching their end date. |
| **Cessation of Care** | Cases where child(ren) have recently ceased or are about to cease care. |
| **Claims Inactivity** | Cases with no claims submitted for a period selected by the user, indicating potential follow-up is needed |
| **Attendance Inactivity** | Cases with no attendance recorded for a period selected by the user |

###### Section 2: Case Details

This section provides you with an overview of the IS Case information including:
* Child/ren linked
* Approved IS Days of Care

###### Highlighted Columns
| Heading | Description |
| ---- |
| **End Date** | Refers to the Case Expiry KPI in section 1. |
| **Latest Claim** | Refers to the claims Inactivity KPI in section 1. |
| **Arrangement End** | Refers to the Cessation of Care KP in section 1. |

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1yimgcx.png)

### Report Tab 2 - Hours & Claims

###### Section 1: Hours & Claims

These indicators give you a quick view of what’s happening in your cases and flag any risks so you can easily see where attention might be needed.

| Heading | Description |
| ---- |
| **Unsubmitted Claims** | Sessions that were attended but have not yet been claimed. |
| **Paid Less than Claimed** | Claims where the paid amount is lower than the amount submitted. |
| **Overdue Pending Claim** | Claims that were unsubmitted beyond the 60-day window |
| **Claims Approaching Deadline** | Claims nearing the end of the 60-day window |
| **Claims on Invalid Days** | Claims submitted for days where attendance was not recorded or approved. |
| **Claims Missing Attended Days** | Claims that do not include all attended approved days |

###### Section 2: Attendance & Claims Schedule Table

This section allows you to filter the table by the selected issue type (KPI). This is useful if you want to focus on one issue at a time.

###### Highlighted Columns
This section allows you to filter the table by the selected issue type (KPI). This is useful if you want to focus on one issue at a time.
| Heading | Description |
| ---- |
| **Claim Status** | Red if action is needed |
| **Days Columns** | ** Grey** means approved days of care for the child for the particular IS Case, **Red** if a claim/week needs attention |


![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_g752kj.png)
### Child & Case Details model

Selecting the Blue Case ID will display further information.
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_zyxycu.png)
Once within the model, you can:
* View the case details.
* Go to the bookings to manage them if required
* Co to the IS Cases screen

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_pl3aio.png)