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# Lead CRM - Blocking out Tour Slots

# Lead CRM - Blocking out Tour Slots

This article will assist you with blocking out Tour Slots for your Service.

### Overview

The Tour slots are linked to the Lead CRM system within Xap. This allows you to capture Expressions of Interests from Families and book them into Tours for your Service.
However, if there are periods that you would like to Block out for example. Holiday periods when your Service is closed. You can Block these out within your Calendar.

### Blocking out Tour Slots

Once your Settings have been configured you can create the Tour Slots for the Service.
| To assist you with the Full Lead CRM setup see: [Lead CRM - Setup](https://help.xap.rocks/en/article/lead-crm-setup-8rwo4e/)

1. Within the Tour Calendar Setup Screen, select the **Green + button**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1viqzvc.png)

2. Select **Block out Tour Slot**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_8vts4f.png)

3. **Start Date** - Add in the Date to start blocking Tours from
4. **End Date** - Add in the End date to block out Tours for
| Note: This can be for a single day eg. Public Holidays, or for a period eg. School Holidays. Or simply if you wish to indicate to other people in your Organisation Days and Times that you don't want Tours to occur.
5. **Slot **- Select the Days Tours **cannot** be booked
6. **Start Time** - Select the Start Time Tours **cannot** be booked
7. **End Time** - Select the Start Time Tours **cannot** be booked
8. **+Slot** - Select if there are more Days or Times that are being blocked out or
9. Select the **Service/s** to assign these settings to
10. Select **Save** button to save the Tour Settings

###### In this example we blocked out a whole day.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ukivqf.png)

###### The Blocked out Tour Days and Times will display on the Calendar


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_sx84kv.png)

|| To assist you further with this process see the Xap University video - [Lead CRM - Setup](https://xap.fleeq.io/l/72nelsq2wk-hy2i22fts6) or the full [Lead CRM and Waitlist Help page](https://help.xap.rocks/en/article/help-guide-lead-crm-managing-waitlists-guides-videos-xwnexf/)