> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing a Ceased Family Debt

# Managing a Ceased Family Debt

This article will assist you with managing a debt for a family who has ceased care at your Service.

### Overview

Invoices are generated automatically from the Xap program according to your Billing Profile setup.

| See: [Managing the Payment & Billing Profile](https://help.xap.rocks/en/article/payment-billing-managing-the-payment-and-billing-profile-1n53mwt/)

###### Invoices are generated if:

* There are bookings for the "invoice" period
* The Family has a balance according to your Service invoice settings
| see: [Payment & Billing Settings](https://help.xap.rocks/en/article/payment-billing-settings-invoice-and-general-settings-configuration-15a8jpi/)

###### The automatic emails for overdue Invoices is based on:
* Generated Invoices
* Only sent out once for the invoice period

### Scenario

A Family has left the your Service so no future bookings are showing.
The Family had an invoice issued with a debt for their final days of care.
The invoice remains **unpaid** leaving the Family with a debt.	

###### What the system will do:

1. The system will send the Invoice as per the normal schedule
2. If the Family has been setup for **Direct Debit** then a **Scheduled payment** will be created for either the Invoice amount, or the **GAP/Up to** Amount that has been added into their payment account details.
3. An **unpaid Invoice email** will be automatically sent out according to your Service Settings.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1g2n3vy.png)


### Questions

###### Will the Family receive another invoice if they still have an outstanding Debt?
**No**, The Family has already had an invoice generated for the Bill that was required to be paid. No further invoices will be generated by the system.

###### After the first unpaid invoice email, will the Family continue to receive these emails?
**No** Once the first automatically generated email has been sent, no further automatic emails will be sent regarding the overdue invoice.

###### Will another scheduled payment be created automatically for the outstanding debt?
**No** As the automatic scheduled payments are created when an invoice is created, with no more invoices being generated , no further scheduled payments will be created.

###### How can I manage this debt?
If the Family has agreed to continue to pay their debt using Direct Debit, you can create manually **Recurring Payments**

###### If the family has been setup for Direct Debits and we have the auto-retry selected, will it continue to try take this payment?
**Yes**, As the Scheduled payment was already generated, the system will automatically continue to try to take this payment out until it's successful.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_d00yln.png)

|| To assist you with the process of creating recurring payments see: [How To Manually Schedule Recurring Direct Debit Payments](https://help.xap.rocks/en/article/how-to-manually-schedule-recurring-direct-debit-payments-1g56qva/)