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# Managing Temporary Service Closures

# Managing Temporary Service Closures

This article will assist you with managing temporary service closures.

### Overview
Temporary closure are for CCS and non CCS Services. There are three main scenarios where you may need to close your service for a period of time:
1. Whole Centre closing for a period (Monday - Sunday)

2. Closing Rolls (not the whole Centre - CBC)
For example: 
* CBC closing BSC/ASC Rolls but still providing other care such as Vacation Care

3. Closing Rolls not whole Centre – OSHC 
For example: 
* OSHC Services closing ASC/BSC but still providing VAC. 

### Scenario 1 - Closing for a period – Whole Centre Monday to Sunday period 

1. Operational Profile 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/operational-profile_1uxvi7z.png)

2. Edit Operational Profile 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/edit-operational-profile_16goc35.png)

3. Select Temporarily Closed 

4. Add in From and To Dates 

5. Select Booking Configuration eg. Remove. 

6. Tick to Notify CCSS of temporary closure 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/temp-closed_1qoyz0l.png)

| Note: This would only cover periods from a Monday to Sunday Date options 
 
###### Closing Mid Week
| If you are closing/re-opening mid- week for example closing on a Thursday and re-opening on a Tuesday you will need to close days individually via exceptions

1. Select Operational Profile

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/operational-profile_kdx5fl.png)

2. Select Holidays and Exceptions > Green +


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/holidays-and-exception_1vs9lbl.png)

3. Select Exceptions and enter in individual dates

4. Select Temporarily Closed & Select Effect on Existing Bookings.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/exception-dates_soc64s.png)

**You will also need to report these closure to CCSS. **
****
6. Select CCSS Details Screen 

7. Select Service 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/ccss_qjfpbq.png)

8. Select Temporary Closure 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/temp-closure_1idnyxp.png)

9. Add in Reason for Closure eg. Closing over Christmas or other holiday period(s) 

10. Add in Closure dates 

11. Select Submit to CCSS 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/closure-dates_kue4oh.png)

| Note: This will stop new bookings being created and removes/manages existing bookings

### Scenario 2 - Closing Rolls (not the whole Centre - CBC)
**Use this scenario if you are a CBC that also offers an OSHC Program**

1. Make Fees for ASC/BSC internal 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/internal-fees_1frypkh.png)
2. Make Fees for VAC available (untick internal use only if applicable)

3. Manage Operational Profile for any date WHOLE Service is closed 

### Scenario 3 - Closing Rolls (not the whole centre - OSHC)

1. Manage Operational Profile for any date WHOLE Service is closed 

2. Manage Operational Profile for Care type eg. ASC/BSC for period and only select VAC care type and hours/days as operational 
###### In this example, we have "closed" the ASC/BSC and have only left VAC open from this new effective date.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14uleai.png)


| Note: Only 1 future dated Operational Profile can be created. 
* Once the Vacation Care Operational Dates commence, create a new Operational Profile from when ASC/BSC recommences 

###### Exceptions for closures non Monday to Sunday (mid week) dates 

1. Create individual exceptions for dates. Eg the Thurs, Friday, Monday Tuesday dates only. 

2. Select Effect on existing Bookings. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/exception-dates_nz5iu5.png)

3. Select CCSS Details Screen 

4. Select Service 

5. Select Temporary Closure 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/ccss_ebk3od.png)

6. Add in Reason for Closure eg. Closing over Christmas or other holiday period(s) 

7. Add in Closure dates 

8. Select Submit to CCSS 


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/closure-dates_1hn4ndo.png)

###### Fee Management 

* Make Fees for ASC/BSC internal 

* Make Fees for VAC available