> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Non-Activated Guardian Accounts

# Non-Activated Guardian Accounts



To ensure your Families Account information is up to date, you can filter on Guardians who haven't Activated their Xap Account.
The Xap Guardian Web portal and Guardian Smile app, provides Families with the ability to fully control of their Account and information.

This includes:

* Adding & Editing Guardians
* Adding & Editing Emergency Contacts (Nominees)
* Updating Child's information including Health Documents & Medical details
* Updating Direct Debit payment information
${vimeo}[Non-Activated Guardian Account Logins](1148527866)


### Applying Filters

Filters can be applied to view the Account Activation Status for the Guardians at your Service.

1. Select your **Families** Screen
2. Select the **Guardians** Tab
3. Select the **Filter** icon
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_10xvzps.png)
4. Select **Who have not activated the Guardian account yet**
5. Select **Update Search**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1ky8cyp.png)
### Exporting as a Report

To view this information on a report:

1. Select the** Guardian/s**
2. Select **Bulk Action**
3. Select **Export to Excel**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1rnlzbw.png)

### Bulk Email

Once the filters have been applied, you may like to email the Families to remind them to Activate their login details
1. Select the Families
2. Select **Bulk Action**
3. Select **Send Email**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_3u8ovf.png)

4. Select your **Template** (if created)
5. View the details of the Template **OR** create your email message
| Note: Hyperlinks & Attachments can be added to email templates, to assist you further see: [Creating User Email Templates](https://help.xap.rocks/en/article/how-to-manage-email-templates-qzhvr8/#3-creating-user-email-templates)
6. Select **Send Email**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_dfc5bi.png)