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# Payment & Billing Settings - Auto Suspend Bookings

# Payment & Billing Settings - Auto Suspend Bookings

This article will assist you with managing the invoicing for Families who meet the criteria of **Suspended**.

### Overview

To assist Services with managing Family Debts within the system you can enable an option to stop Guardians from adding/requesting further bookings while they have a Debt.

To Manage this option

1. Select the **Settings** screen from the left-hand menu
2. Select the **Payments & Billing** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1d3qlj3.png)

| Note: Depending on your Settings, you may need to configure your settings individually **Per Centre** or Once for the **Organisation**. In this example the settings are configured **Centre Level**

3. Select the **Centre Name** to configure the settings for
4. Select **Edit General Settings**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1mwlwte.png)

5. Tick the option of **Payment accounts are suspended if amount owing for last**
6. Add in the **Arrears days eg. 7**
7. Add in the **$##.## amount** as the minimum to auto-suspend.
8. Select **Save**

|| Note: By enabling this option the system will automatically suspend the payment accounts automatically as per the above settings. If payment accounts are suspended, guardians will not be able to make further bookings using this payment account. **Existing Recurring Bookings will remain on the Rolls**.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1v915ax.png)

###### Once the Account reaches your suspend settings, they will display as **Suspended** on the Accounts screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1bl34o6.png)

### Unsuspending a Payment Account

The Payment Account will automatically be change from **Suspended** to **Active** once the Account balance is under the amount added into the Payment & Billing settings.  see **Step 7 & 8 above**


If the Guardian or the Service try to make a booking while the Payment Account is in the status of **Suspended** the booking screen will display **No Data to Display** within the Payment account option.
Without an Active **Payment Account**, bookings are unable to be created.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1lzn8x6.png)