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# Querying a submitted IS Case Claim

# Querying a submitted IS Case Claim

This article will assist you with querying and updating the status of a submitted IS case claims for your Service in the Xap program.

### Overview

IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. 
The claim can only be submitted via the software, once it has been approved via the ISP Portal.  see: [ISP Portal
](https://www.dese.gov.au/inclusion-support-program/resources/faq-inclusion-support-portal)

| To assist you further with IS Case queries see: [Inclusion Support Program](https://www.dese.gov.au/inclusion-support-program)

Retrieving/Querying the IS Case Claim information into the system, allows you to see the status and then payment details of submitted IS Case Claims.

### Querying a submitted IS Case Claim

1. Select **CCSS interfaces** from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1_1ca00gj.png)

2. Select the **IS Case Claims** icon.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14relpl.png)

3. Select the **Claims** tab at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1yls11i.png)

3. Select the **Bulk Action** button at the top of the screen.
4. Select the **Query Claims** option

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_pv1s2s.png)

5. If you are in Enterprise/Multi-Centre view Select  the **Centre Name** 
6. Select the **IS Case Claims** option
7. Add in your preferred **search filters** eg.
* Case ID
* Case Type
* Claim ID
* Claim Status
* Weekending
* Last Updated Since
8. Select **Query CCSS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1lynnj3.png)

The Case Claims statuses will be updated within the system.

### Processed IS Case Claim

The Status of a Processed IS Case Claim will display:

1. **IS Claim ID**
2. **IS Case ID**
3. **Weekending** for the Claim as well as hours claimed vs hours paid
4. Dollar **amount** of IS paid for the week/claim
5. **Status** - Processed

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_3hol1k.png)

|| To assist you further with managing IS cases see the Xap Help page: [Help Guide - Managing ISS](https://help.xap.rocks/en/article/help-guide-is-management-guides-and-videos-114qkvf/)