> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xap.rocks/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refunding A Payment

# Refunding A Payment

This article will assist you with applying a Refund to a Families Account.

### Overview

Refunds can be applied to Families Accounts, if they have paid to much or may be finishing care at the Service and have a credit balance on their Account.

||| Note: The Refund option adds a Debit amount onto the balance. The physical exchange of funds will still need to be processed and returned to the Family externally for eg. EFT or Direct Deposit. The refund does not automatically return to the Families bank account. Xap can not refund actual funds back to the family.


### Refunding a Credit

1. Select the **Payments & Billing** screen from the left hand side menu.
2. Select the **Accounts** Tab
3. Select the **3-dot menu** next to the account
4. Select **Refund Payment**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_10t6u6m.png)

5: Select the refund Type eg. **Credit Refund or Bond Refund**
6. Select the **Refund Date**
7. Add in the **Amount** to be refunded
8. Add a **Reference number**
9. Add in a **Description** of the Refund
10. Select **Refund Payment**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_15i2fgt.png)

| The Families account balance will have the credit amount refund and the refund can be refunded externally to the Family.

###### The Refund will display on the Families Statement, as below:


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_9d52nm.png)

|| To assist you further with this process see the Xap University Video: [Refunding a Payment](https://xap.fleeq.io/l/0wso2cg8vi-d4bwb870qs)